Lilian Wanjala - Front Office Manager - Distant Relatives Eco Lodge | Himalayas
LW
Open to opportunities

Lilian Wanjala

@lilianwanjala

Dedicated customer service specialist with strong organizational skills.

Kenya
Message

What I'm looking for

I seek a dynamic role that values customer engagement and operational efficiency.

I am a versatile and dedicated professional with extensive experience in customer service and office management. Currently serving as the Front Office Manager at Distant Relatives Eco Lodge, I have successfully coordinated numerous events and meetings, showcasing my ability to manage complex schedules for a large department. My proactive approach has led to a 5-star customer satisfaction rating, reflecting my commitment to providing exceptional service.

Previously, I held the position of Office Manager at WLC Law, where I maintained accurate records and managed cross-functional teams. My strong communication skills were demonstrated through my daily correspondence and training of new hires. Additionally, my experience at Mulanya & Maondo Company Advocates allowed me to develop budgeting strategies and handle customer inquiries with professionalism and patience. I am passionate about fostering positive relationships and ensuring operational efficiency in fast-paced environments.

Experience

Work history, roles, and key accomplishments

DL
Current

Front Office Manager

Distant Relatives Eco Lodge

Nov 2023 - Present (1 year 8 months)

As Front Office Manager, I scheduled and coordinated meetings and events for a 30-person department, raised funds for environmental conservation, memorized company products, and achieved a 5-star customer satisfaction rating through effective communication.

MA

Front Office Manager

Mulanya & Maondo Company Advocates

Jan 2016 - Jan 2025 (9 years)

Provided exceptional customer support, managed budgeting processes, addressed customer complaints, assisted in strategy development, and input sensitive data for customer insight reports.

WL

Office Manager

WLC Law

Sep 2021 - Jan 2025 (3 years 4 months)

Managed office operations as Office Manager, maintaining accurate records, demonstrating strong written communication, training new hires, and handling a high volume of incoming calls.

Education

Degrees, certifications, and relevant coursework

Moi University logoMU

Moi University

Bachelor of Business Management, Business Management

2010 - 2013

Studied Business Management, focusing on various aspects of business operations, management principles, and organizational behavior.

Tech stack

Software and tools used professionally

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