Lilian Wanjala
@lilianwanjala
Dedicated customer service specialist with strong organizational skills.
What I'm looking for
I am a versatile and dedicated professional with extensive experience in customer service and office management. Currently serving as the Front Office Manager at Distant Relatives Eco Lodge, I have successfully coordinated numerous events and meetings, showcasing my ability to manage complex schedules for a large department. My proactive approach has led to a 5-star customer satisfaction rating, reflecting my commitment to providing exceptional service.
Previously, I held the position of Office Manager at WLC Law, where I maintained accurate records and managed cross-functional teams. My strong communication skills were demonstrated through my daily correspondence and training of new hires. Additionally, my experience at Mulanya & Maondo Company Advocates allowed me to develop budgeting strategies and handle customer inquiries with professionalism and patience. I am passionate about fostering positive relationships and ensuring operational efficiency in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Front Office Manager
Distant Relatives Eco Lodge
Nov 2023 - Present (1 year 8 months)
As Front Office Manager, I scheduled and coordinated meetings and events for a 30-person department, raised funds for environmental conservation, memorized company products, and achieved a 5-star customer satisfaction rating through effective communication.
Front Office Manager
Mulanya & Maondo Company Advocates
Jan 2016 - Jan 2025 (9 years)
Provided exceptional customer support, managed budgeting processes, addressed customer complaints, assisted in strategy development, and input sensitive data for customer insight reports.
Office Manager
WLC Law
Sep 2021 - Jan 2025 (3 years 4 months)
Managed office operations as Office Manager, maintaining accurate records, demonstrating strong written communication, training new hires, and handling a high volume of incoming calls.
Education
Degrees, certifications, and relevant coursework
Moi University
Bachelor of Business Management, Business Management
2010 - 2013
Studied Business Management, focusing on various aspects of business operations, management principles, and organizational behavior.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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