Open to opportunities

Violet Ogola

@violetogola

I keep remote teams organized through responsive customer support, inbox management, CRM administration, and AI data annotation.

Kenya

Message

What I'm looking for

I'm looking for a remote role where I can support teams through organized administrative operations, responsive customer communication, CRM management, and reliable documentation while continuing to grow in virtual assistance and project coordination.

I've supported remote teams as an Administrative Virtual Assistant, managing 5,800+ emails, coordinating calendars, maintaining HubSpot and Zoho CRM records, and streamlining repetitive administrative workflows.

My customer-facing work at La Maison Hotel and as a remote Chat Moderator involved resolving concerns, managing real-time conversations, handling reservations and records, and building positive relationships through empathetic communication.

At RWS, I annotated and reviewed AI datasets with 98–99% accuracy, improving the clarity, consistency, tone, and factual accuracy of AI-generated responses. I also bring transcription, documentation, research, and project coordination experience from fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

Administrative Virtual Assistant

Remote

Oct 2025 - May 2026 (7 months)

Managed and prioritized over 5,800 emails, coordinated calendars, and maintained customer records using HubSpot and Zoho CRM. Automated administrative processes and prepared documentation with confidentiality.

HubSpot Zoho CRM Google Workspace Trello ClickUp Slack Notion Email Management Calendar Management Data Entry Documentation Process Improvement

Chat Moderator / Online Chatter

Remote

Feb 2025 - Sep 2025 (7 months)

Managed multiple real-time conversations while maintaining fast response times and high-quality communication. Built rapport with users and encouraged engagement through professional interactions.

Written Communication Multitasking Emotional Intelligence Customer Engagement

AI Data Trainer / Language Annotator

RWS

Aug 2024 - Jan 2025 (5 months)

Annotated and validated datasets for AI and machine learning models, maintaining 98-99% accuracy. Reviewed AI-generated responses for clarity, consistency, tone, and factual accuracy.

AI Data Annotation Language review Data Validation Quality Assurance

Customer Service & Front Desk Agent

La Maison Hotel

Jan 2024 - May 2024 (4 months)

Delivered customer support via phone, email, and face-to-face, resolving guest concerns promptly. Managed reservations, guest records, billing, and payment processing with accuracy.

Customer Service Front Desk Operations Reservation Management Billing Payment Processing

Front Desk Intern

PrideInn Hotels

May 2023 - Aug 2023 (3 months)

Assisted with daily front office operations, guest check-ins, and customer inquiries. Supported administrative tasks and maintained organized reception records.

Front Office Operations Customer Service Administrative Support

Transcriptionist

Verbit

Jun 2022 - May 2023 (11 months)

Produced accurate transcripts for interviews, meetings, webinars, and podcasts. Edited transcripts for grammar, punctuation, and clarity while meeting strict deadlines.

Transcription Editing Grammar Punctuation Research Time Management Confidentiality