Kendi Winjoy
@kendiwinjoy
I manage inboxes, calendars, customer support, and AI data annotation with reliable accuracy.
KenyaWhat I'm looking for
I've managed client inboxes, calendars, meeting schedules, and customer inquiries as a freelance Virtual Assistant, responding to 50+ emails daily with an average 45-minute response time.
I logged, tracked, and resolved 100+ weekly support tickets in HubSpot CRM, maintaining 95%+ client satisfaction and a 100% task completion rate.
As an AI Data Annotator, I annotated 1,000+ text, image, and audio datasets, completed response-ranking and RLHF tasks, and conducted QA checks that maintained 99% accuracy.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
Jan 2024 - Present (2 years 7 months)
Managed client inboxes, scheduled meetings, and handled customer inquiries via chat. Maintained high client satisfaction and resolved support tickets in HubSpot CRM.
AI Data Annotator
Contract
Jan 2024 - Jan 2025 (1 year)
Annotated and labelled text, image, and audio datasets. Performed response ranking and RLHF tasks, and conducted QA checks to ensure accuracy.
Education
Degrees, certifications, and relevant coursework
Ngaita Girls' High School
High School Diploma, General Studies
Completed high school education and obtained the Kenya Certificate of Secondary Education.
Chuka University
Bachelor of Science, Nursing
Pursuing an undergraduate degree in Nursing.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
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