Open to opportunities

Faith Muinde

@faithmuinde

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Certified Virtual Assistant with expertise in administrative support.

Kenya

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What I'm looking for

I seek a role that values efficiency and offers opportunities for growth.

I am a certified Virtual Assistant with a robust background in front office operations and customer service. My experience spans various roles where I have honed my skills in appointment scheduling, call management, and client interaction. I pride myself on my ability to enhance efficiency and deliver exceptional service, ensuring that every client interaction is handled with professionalism and care.

Throughout my career, I have demonstrated strong capabilities in hospitality management and data entry, utilizing IT systems effectively to streamline processes. My tenure as a Front Desk Agent at Sarova Whitesands Hotel and Spa allowed me to manage incoming calls, schedule appointments, and provide detailed information about services, all while maintaining a welcoming environment. I have also worked as a researcher and data collector, where I conducted market surveys and ensured data accuracy, showcasing my attention to detail and commitment to quality.

Experience

Work history, roles, and key accomplishments

Researcher

Kantar TNS

Jul 2022 - Jan 2024 (1 year 6 months)

Conducted market surveys and research studies, collecting and entering data with accuracy. Administered research questionnaires and provided feedback, ensuring clarity and precision in data transcription and translation.

Market Research Data Collection Data Entry Survey Translation

Data Annotator

RWS Moravia

Jun 2023 - Jul 2023 (1 month)

Engaged in data commissioning, annotation, and translation tasks, ensuring high-quality data handling.

Data Translation Quality Assurance Research Data Management

Front Desk Agent

Sarova Whitesands Hotel and Spa

Jan 2020 - Jan 2022 (2 years)

Greeted and welcomed visitors, managed incoming calls, scheduled appointments, and maintained meeting calendars. Provided detailed information about company services and handled various administrative duties.

Customer Service Scheduling Administrative Support Communication

Professional Freelancer

Self Employed

Jan 2017 - Jan 2019 (2 years)

Conducted research, academic writing, article writing, transcription, translation, and proofreading for various clients and freelance platforms.

Research Transcription Translation Proofreading

Cashier/Office Administrator

Eastleigh Pharmaceuticals Co. Ltd

May 2016 - Aug 2017 (1 year 3 months)

Managed cash collection, credit control, and preparation of financial reports. Provided administrative support to ensure smooth office operations.

Cash Management Financial Reporting Administrative Support Office Management

Intern

The Severin Sea Lodge

May 2015 - Oct 2015 (5 months)

Supervised and managed operations across all hotel departments during a 6-month internship, applying management skills acquired during university studies.

Hotel Management Operations Management Customer Service Team Collaboration Problem Solving