Brigit Mwikali

I've supported remote administrative and customer service operations as a freelance Virtual Assistant, managing calendars, appointments, meetings, emails, research, reports, spreadsheets, databases, and digital files.

I help businesses improve day-to-day efficiency by organizing documentation, streamlining administrative processes, researching prospective clients, maintaining contact lists, and creating documents, presentations, reports, marketing materials, and social media graphics with Google Workspace, Microsoft Office, and Canva.

Through customer service and AI data annotation projects, I've resolved customer concerns by email and chat, maintained accurate records, and evaluated AI-generated responses for quality, accuracy, grammar, and relevance while meeting strict deadlines.