Open to opportunities

Vinod Sidharthan

@vinodsidharthan

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Customer Support Executive delivering retention-focused service and IT helpdesk support.

India

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What I'm looking for

I’m looking for a customer support or help-desk role where I can troubleshoot quickly, maintain SLAs, improve processes, and deliver retention-focused service—especially while supporting customers in an international environment.

I’ve built my career around customer service and client retention, with 5+ years handling troubleshooting, sales, and IT support through inbound and outbound calls to US-based customers, plus conference calls and email support. At ALLSEC TECHNOLOGIES, I was promoted for performance in sales and kept constant customer satisfaction rating above 94%. At HCL BPO (OFFICE DEPOT), I trained new recruits, improved support processes for faster resolutions, and maintained customer satisfaction rating above 90%.

I also bring strong IT operations and user administration experience as an IT Support Facilitator (Help Desk Coordinator) at SANMINA-SCI India Pvt Ltd and as a User Administrator at IBM INDIA—restoring IT service quickly, maintaining SLA, and managing VPN access requests and trouble tickets. My toolkit includes Oracle 11i/11.03, Active Directory, NT, helpdesk/ticketing systems, OLE, and secure user access audits, and I reinforce that detail-driven mindset through 100% quality data entry work using OCR at Jan Aushadhi.

Experience

Work history, roles, and key accomplishments

Current

Tattoo & Custom Artist

Current

Self Employed

Aug 2012 - Present (13 years 8 months)

Created custom tattoo and artwork commissions by implementing clients’ creative vision using multiple media and maintaining strong customer care. Managed scheduling, sourced materials, and sold original artwork through online platforms.

Customer Care Online Art Sales Materials Management

Data Entry Operator

Jan Aushadhi

Mar 2016 - Oct 2016 (7 months)

Freelance data entry operator performing OCR-based transcription from PDF documents into an internal data entry tool, keying nearly 3,000 entries per day with 100% quality. Ensured accurate, detail-focused data input using OCR workflows.

Transcription Data Migration Data Validation Internal Tools Attention To Detail Freelance Data Processing

Life Insurance Agent

Kotak Mahindra

Nov 2013 - Jan 2014 (2 months)

Advised clients on life insurance policy options, acting as an intermediary between clients and the insurer to ensure effective communication and mutual satisfaction. Managed client records and supported discussions with clients and families to grow and retain the customer base.

Policy Advisory Client Relationship Management Customer Service Record keeping Sales Support

User Administrator

IBM India

Aug 2010 - Sep 2011 (1 year 1 month)

Administered user accounts via email and internal chat, reducing help desk tickets by proactively addressing common user issues. Conducted regular audits of access rights and managed user migrations during system upgrades while maintaining compliance documentation.

User Administration Security Permissions Help Desk Support System migration & Compliance Process Improvement

Customer Service Rep

Slash Support

Apr 2009 - May 2010 (1 year 1 month)

Delivered customer support through inbound/outbound calls and email, resolving complaints with empathy and escalating major issues to supervisors. Maintained accurate records, minimized on-hold wait times, and sustained professional service under pressure.

Customer Service Customer Retention Outbound Calling Email Support Complaint Resolution Escalation Management Account Updates Active Listening

IT Support Facilitator

Sanmina-SCI India Pvt Ltd

Aug 2007 - Oct 2008 (1 year 2 months)

Served as an IT help desk coordinator with 24/7 user support, creating and prioritizing trouble tickets and maintaining SLAs. Managed VPN account setups and supported voice, email, and chat requests while following problem management processes to prevent recurring incidents.

Help Desk Support SLA Management Problem Management

Customer Support Executive

HCL BPO

Dec 2005 - Aug 2007 (1 year 8 months)

Provided inbound offshore call-center support for Office Depot, marketing products and driving upsells while maintaining customer satisfaction above 90%. Trained new recruits and streamlined support processes for faster resolution and increased loyalty.

Call Center Support Upselling Product Marketing Customer Satisfaction

Customer Support Executive

Allsec Technologies

Jul 2005 - Dec 2005 (5 months)

Handled inbound and outbound calls for US-based student-loan consolidation, troubleshooting customer issues and maintaining customer satisfaction above 94%. Promoted for sales performance and supported monthly sales meetings and quarterly training while building long-term customer relationships.

Customer Retention Cold Calling Outbound Calling Troubleshooting Conference Calls Customer Satisfaction Sales Training