Lusika Pandey
@lusikapandey
Customer support and IT service desk specialist with 4+ years resolving technical issues and delivering SLA/CSAT-first support.
IndiaWhat I'm looking for
I’m a Customer Support & IT Service Desk Specialist with 4+ years of experience delivering high-quality support in fast-paced environments. I’m known for resolving technical issues efficiently, managing high volumes of tickets daily, and maintaining strong CSAT and SLA compliance.
Across my roles, I’ve supported global users remotely and handled everything from billing, access, and integration issues to user access troubleshooting. I work confidently in Windows and Outlook support scenarios, and I’m comfortable performing Active Directory tasks like password resets and account unlocks.
I bring a collaborative mindset to escalation handling and multi-channel support (voice/chat/email). As an immediate joiner, I’m open to remote and night shift work, especially where I can keep improving service quality, speed of resolution, and customer outcomes.
Experience
Work history, roles, and key accomplishments
Voice Support Specialist
Appletech Pvt Ltd
Jan 2026 - Mar 2026 (2 months)
Provided technical support for cloud-based software to global users, resolving billing, access, and integration issues and collaborating with internal teams to handle escalations.
Customer Service Associate
Amazon
Aug 2022 - Nov 2025 (3 years 3 months)
Managed 40+ tickets daily in a high-volume environment, troubleshooting Windows, Outlook, and user access issues, performing Active Directory tasks (password reset/unlock), and maintaining SLA compliance and CSAT.
Finance Analyst
TeamLease
Feb 2022 - Aug 2022 (6 months)
Resolved payroll discrepancies and employee concerns by coordinating with HR teams to drive issue resolution.
Customer Support Executive
Tech Mahindra
Oct 2021 - Jan 2022 (3 months)
Delivered multi-channel customer support (voice/chat/email), ensuring quick and effective resolution of customer issues.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University (IGNOU)
Master of Arts, English Literature
Completed a Master of Arts in English Literature through IGNOU (completed in 2021).
Institute of Science
Bachelor of Science, Physics, Chemistry, and Mathematics (PCM)
Completed a Bachelor of Science with PCM (Physics, Chemistry, and Mathematics) in 2018.
Availability
Location
IndiaAuthorized to work in
Job categories
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