Saahil Masih
@saahilmasih
Operations professional with 8+ years in backend workflow support, MIS reporting, and CRM/customer escalations.
IndiaWhat I'm looking for
I’m an operations professional with 8+ years of experience supporting backend workflows, customer coordination, MIS reporting, and process handling across banking, insurance, telecom, and IT-enabled services. I’m confident handling high-volume processes while keeping operational accuracy through quality checks and strong documentation.
Since May 2021, I’ve worked as a Senior Operations Executive (Acting Team Lead), managing backend operations for a high-volume loyalty program. I own data verification, MIS reporting, customer escalations, and process accuracy—coordinating with internal teams to resolve issues and support smooth day-to-day operations using tools like Excel, JIRA, Zendesk, and CRM systems.
Earlier, I supported customer servicing and operational coordination at Aditya Birla Sun Life Insurance, and handled day-to-day banking operations at Citizen Credit Co-operative Bank, including KYC verification and transaction processing. I also worked as a Quality Analyst / Relationship Executive, monitoring quality processes and ensuring workflow compliance.
Experience
Work history, roles, and key accomplishments
Senior Operations Executive
Vernost Tech Ventures Pvt. Ltd.
May 2021 - Present (5 years 1 month)
Handled backend operations and workflow support for a high-volume loyalty program, ensuring data verification, MIS reporting, quality checks, and escalation resolution. Coordinated with internal teams and used Excel, JIRA, Zendesk, and CRM tools to maintain accurate operational records and support process improvement.
Senior Unit Support Manager
Aditya Birla Sun Life Insurance
Feb 2020 - Dec 2020 (10 months)
Provided customer servicing and policy-related operational support, including documentation, follow-ups, escalation handling, and query resolution. Produced and maintained MIS reports and coordinated with internal departments to ensure timely service delivery.
Banking Operations Associate
Citizen Credit Co-operative Bank
Jan 2019 - Jan 2020 (1 year)
Managed day-to-day banking operations including KYC verification, cash handling, account opening, and customer service support. Processed NEFT, RTGS, IMPS, cheque clearing, and related documentation while maintaining operational records, MIS reports, and compliance.
Quality Analyst / Relationship Executive
Intelenet Global Services
Mar 2018 - Nov 2018 (8 months)
Monitored quality processes and maintained operational records and reports while supporting documentation-related activities. Coordinated with internal teams for issue tracking and supported compliance and workflow accuracy.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor's degree, Banking and Insurance
Earned a Bachelor's degree in Banking and Insurance from the University of Mumbai.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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