Savita Bhardwaj
@savitabhardwaj
Customer support senior executive and coordinator with strong insurance domain expertise.
IndiaWhat I'm looking for
I bring over 6 years of experience as a coordinator and customer support professional in fast-paced, high-tech environments, working with dedicated teams focused on solving problems quickly and accurately. I’m energized by opportunities to grow, learn new things, and reach my full potential.
In my roles, I handled dealer and customer issues through emails and calls, guided partners via relevant portals, and supported policy issuance and payout-related queries. I coordinated with internal teams (including finance) to resolve problems within TAT, and aligned for reporting such as DailMIS.
I also contributed to risk and governance workflows, including offline policy booking, and supported customer support excellence tasks like endorsement-related policy handling. I bring strong communication, a positive attitude, analytic capabilities, attention to details, and solid MS Office skills (PowerPoint and Excel), along with SLA-focused query handling and process improvement.
Experience
Work history, roles, and key accomplishments
Customer Support Senior Executive
Nissan Renaults Financial Services India
Jun 2021 - Dec 2023 (2 years 6 months)
Handled dealer partner and customer issues via emails and calls, including portal guidance for policy issuance. Managed dealer payout queries with the finance team and supported internal reporting (DailMIS).
Customer Support Senior Executive
Insurance Dekho
Oct 2018 - Jun 2022 (3 years 8 months)
Supported partner/agent queries related to payout issues and contributed to offline policy booking. Coordinated policy issuance cases where payment was completed but policies were not issued, ensuring resolution within TAT.
Executive
Aricia India International Pvt. Ltd.
Jan 2018 - Aug 2018 (7 months)
Executed order-related operations including invoice preparation and order booking. Tracked shipments and handled customer queries with SLA and process improvement responsibilities.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management Studies (NMIMS)
Executive MBA, Management Studies
2023 -
Executive MBA at NMIMS (January 2023–present) in Gurgaon.
Delhi University
Bachelor of Art (BA), Arts
2013 - 2016
Bachelor of Arts at Delhi University (Jan 2013–Dec 2016).
Young Men’s Christian Association (YMCA)
Diploma in Office Management, Office Management
2016 -
Diploma in Office management at YMCA (Jan 2016–Dec 2016).
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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