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kier ramirez

@kierramirez

Technical support specialist focused on IT systems, data security, and process improvement.

Philippines
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What I'm looking for

I seek a hands-on IT support role where I can improve systems reliability, strengthen data security, and drive process automation within a collaborative team.

I am a technical support specialist with hands-on experience troubleshooting security alarms, internet connectivity, servers, and endpoint configurations across high-volume support environments.

I have improved data security by implementing backup and disaster recovery procedures and reduced manual errors by designing and deploying automated ETL processes to transform raw data into usable formats.

My background includes KPI tracking, call and incident management, account and permission administration, and experience with Active Directory, ServiceNow, MS 365, AWS, and remote desktop tools.

I deliver customer-focused technical solutions, escalate critical incidents appropriately, and contribute to organizational growth through continuous improvement of data analytics capabilities and operational processes.

Experience

Work history, roles, and key accomplishments

CO

Technical Support Representative

Concentrix

Sep 2017 - Dec 2021 (4 years 3 months)

Configured hardware and software, maintained servers and user accounts, and generated performance reports while delivering timely technical resolutions and exceptional customer service.

Education

Degrees, certifications, and relevant coursework

The National Teachers College logoTC

The National Teachers College

Bachelor of Science, Information Technology

2012 - 2016

Completed a four-year Bachelor of Science in Information Technology program at The National Teachers College from 2012 to 2016.

BS

Batasan Hills National High School

High School Diploma, Secondary Education

2009 - 2012

Attended secondary education at Batasan Hills National High School from 2009 to 2012.

Tech stack

Software and tools used professionally

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kier ramirez - Technical Support Specialist - HCL Technologies | Himalayas