kier ramirez
@kierramirez
Technical support specialist focused on IT systems, data security, and process improvement.
PhilippinesWhat I'm looking for
I am a technical support specialist with hands-on experience troubleshooting security alarms, internet connectivity, servers, and endpoint configurations across high-volume support environments.
I have improved data security by implementing backup and disaster recovery procedures and reduced manual errors by designing and deploying automated ETL processes to transform raw data into usable formats.
My background includes KPI tracking, call and incident management, account and permission administration, and experience with Active Directory, ServiceNow, MS 365, AWS, and remote desktop tools.
I deliver customer-focused technical solutions, escalate critical incidents appropriately, and contribute to organizational growth through continuous improvement of data analytics capabilities and operational processes.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
HCL Technologies
Feb 2023 - May 2025 (2 years 3 months)
Troubleshot security alarm and internet systems, implemented backup and disaster recovery procedures, and designed automated ETL processes that reduced manual data entry errors and improved analytics capabilities.
Process Associate / Technical Support
Genpact
Feb 2022 - Dec 2023 (1 year 10 months)
Provided remote technical assistance and escalated high-priority cases, improving user experience and customer loyalty while managing high call volumes and technical support workflows.
Technical Support Representative
Concentrix
Sep 2017 - Dec 2021 (4 years 3 months)
Configured hardware and software, maintained servers and user accounts, and generated performance reports while delivering timely technical resolutions and exceptional customer service.
Education
Degrees, certifications, and relevant coursework
TCThe National Teachers College
Bachelor of Science, Information Technology
2012 - 2016
Completed a four-year Bachelor of Science in Information Technology program at The National Teachers College from 2012 to 2016.
Batasan Hills National High School
High School Diploma, Secondary Education
2009 - 2012
Attended secondary education at Batasan Hills National High School from 2009 to 2012.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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