JJJoy Jesusa
@joyjesusa
Customer support representative with 5+ years in remote chat and email support.
PhilippinesWhat I'm looking for
I am a customer support professional with over five years of BPO experience providing chat and email support across international accounts. I have supported platforms such as Zendesk, Salesforce, HelpDesk, SapCur and API ticketing systems, and have handled technical and account-specific issues for clients like Meta Store and FedEx.
I have worked exclusively in remote setups and prefer work-from-home roles; my background includes technical support advising, troubleshooting, and managing live chats for high-volume international accounts. I have held roles from Technical Support Advisor to Security Supervisor, demonstrating reliability, escalation handling, and operational discipline.
Notable achievements include being awarded Second Best Overall Trainee in a Tier-2 Technical Support Officer training program at Concentrix CVG Philippines Ltd. I bring strong English proficiency, familiarity with Microsoft Office and Excel, and a customer-focused approach to resolving complex support issues.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
1xbet Team Philippines
Feb 2024 - Jun 2025 (1 year 4 months)
Provided chat and email support for gaming customers, handling inquiries and resolving issues across ticketing channels during a remote-only role from Feb 2024 to Jun 2025.
Technical Support Advisor
Concentrix CVG PHL Ltd
Aug 2022 - Jan 2024 (1 year 5 months)
Supported Meta Store international account via chat and email, providing technical troubleshooting and tier-2 assistance across customer interactions from Aug 2022 to Jan 2024.
Technical Support Advisor
Tech Mahindra Ltd
Jan 2020 - Jul 2022 (2 years 6 months)
Provided chat and email technical support for the FedEx account, resolving customer issues and performing troubleshooting from Jan 2020 to Jul 2022 in a remote setup.
Security Supervisor
Civil Security Group CSG, PNP
Aug 2015 - Dec 2019 (4 years 4 months)
Served as detachment commander overseeing armed security personnel and operations, managing teams and incident responses from Aug 2015 to Dec 2019.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Perpetual Help System DALTA
Bachelor of Science, Criminology
2011 - 2015
Completed a Bachelor of Science in Criminology at the University of Perpetual Help System DALTA from 2011 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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