Jasper Joaquin Rimando
@jasperrimando
IT and technical support professional with multi-year customer service and service-desk experience.
PhilippinesWhat I'm looking for
I am an IT and technical support professional with experience across customer service, IT service desk, and Level 3 technical support roles. I bring nearly five years of combined experience supporting users, troubleshooting technical issues, and contributing to operational goals at major BPO and IT service providers.
I am motivated to grow my technical skills and apply practical problem-solving to improve service delivery and user satisfaction. I aim to join a team where I can continue learning, contribute my support expertise, and help the company achieve its objectives.
Experience
Work history, roles, and key accomplishments
Technical Support Level 3
Foundever
Performed Level 3 technical support at Foundever for 1 year, resolving complex technical issues and mentoring lower-level support to improve resolution rates.
Customer Service Professional
Provided customer service and support at Concentrix, handling inquiries and resolving issues to maintain high customer satisfaction over a 2 year, 8 month tenure.
IT Service Desk
Delivered IT service desk support at Wipro for 1 year and 2 months, resolving technical incidents and providing end-user assistance to maintain service continuity.
Education
Degrees, certifications, and relevant coursework
Quezon City University
College Undergraduate
2018 - 2020
Attended undergraduate studies at Quezon City University from 2018 to 2020.
AMA Computer College Fairview
Senior High School
2016 - 2018
Completed senior high school at AMA College Fairview from 2016 to 2018.
Maligaya High School
Junior High School
2012 - 2016
Completed junior high school at Maligaya High School from 2012 to 2016.
Maligaya Elementary School
Elementary School
2005 - 2011
Completed elementary education at Maligaya Elementary School from 2005 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Interested in hiring Jasper Joaquin?
You can contact Jasper Joaquin and 90k+ other talented remote workers on Himalayas.
Message Jasper JoaquinFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
