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Jhunter Betanio

@jhunterbetanio

IT Analyst and Customer Support Specialist with over five years of experience providing technical and customer-facing support.

Philippines

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What I'm looking for

I seek a role providing technical and customer support in a collaborative, security-conscious environment where I can resolve issues, improve processes, and grow professionally.

I’ve supported US, UK, and AU-based customers across logistics, e-commerce, software, and service industries. I’m confident in handling customer inquiries, troubleshooting technical issues, maintaining accurate records, following SOPs, and resolving concerns with professionalism.

My background includes roles supporting users remotely via Zoom, email, chat and phone, working with ticketing and CRM systems, and following escalation procedures to maintain security and customer satisfaction. I bring strong attention to detail, conflict-resolution skills, and a track record of improving user experiences and operational accuracy.

Experience

Work history, roles, and key accomplishments

IT Analyst / Customer Support Specialist

Cardinal Health Inc.

Sep 2022 - Jan 2026 (3 years 4 months)

Provided IT support including password resets, account verification, account updates, and website troubleshooting; delivered remote assistance via Zoom and supported users through email, chat, and phone while maintaining data security and high customer satisfaction.

Technical Troubleshooting Password Resets Verification Zoom Data Security Customer Satisfaction

Customer Support Specialist

TaskUs

May 2022 - Sep 2022 (4 months)

Managed documentation and ticket creation, processed refunds and replacements for damaged or incorrect items, and resolved customer escalations via phone, email, and chat while ensuring accuracy and high satisfaction.

Ticketing Escalation Management Phone Support Email Support Chat Support CRM (Salesforce)Zendesk

Technical Support Specialist

TaskUs

Jul 2021 - Oct 2021 (3 months)

Assisted clients with network connectivity and device configuration while managing sensitive account data and documenting issues accurately following escalation procedures and security standards.

Network Device Configuration Documentation Escalations Google Workspace Zoom Outlook

Logistics Representative

Transcom

Mar 2021 - May 2021 (2 months)

Coordinated shipment tracking, customs verification, scheduling, and communicated logistics updates to clients to resolve shipment issues promptly.

Shipment Tracking Scheduling Client Communication Documentation

Customer Service Representative

24.7 AI Inc.

Aug 2020 - Jan 2021 (5 months)

Handled online order concerns including returns, refunds, order submission and replacements, providing empathetic and efficient solutions to improve customer satisfaction and loyalty.

Order Management Returns Empathy Problem Solving CRM