Open to opportunities

Vinceky Ramsamy

@vinceky

Message

I'm Vinceky, from Mauritius. Young and motivated, ready to take up any challenge I'm faced with.

Mauritius

Message

What I'm looking for

I'm looking for a role where I can leverage my experience in workforce management to improve operational efficiency, drive performance, and support both employee and business success. I value environments that encourage continuous improvement and data-driven decision-making.

I’m currently working in Workforce Management. Looking to switch jobs and potentially going fully remote to help me with other projects that I am working on.

Experience

Work history, roles, and key accomplishments

Current

Workforce Manager

Current

Accenture

Sep 2024 - Present (1 year)

Managing workforce operations and schedules since Oct 2024, optimizing staffing and forecast adherence to improve service coverage and efficiency.

Workforce Management Scheduling Forecasting WFM Tools Process Optimization Team Leadership KPI Monitoring

Customer Experience Coach

Accenture

Feb 2024 - Sep 2024 (7 months)

Coached customer service teams from Feb 2024 to Oct 2024, improving agent performance and customer satisfaction through targeted coaching and quality initiatives.

Coaching Quality Assurance Customer Experience Performance Management Training Feedback Delivery Call Monitoring

Customer Contact Representative

Accenture

Jan 2023 - Feb 2024 (1 year 1 month)

Handled customer inquiries and support from Jan 2023 to Feb 2024, resolving issues and maintaining service-level targets to support customer retention.

Customer Service Call Handling CRM Problem Solving Communication Escalation Management SLA Adherence

Branch Officer

Rogers Capital

Sep 2021 - Dec 2022 (1 year 3 months)

Served as Branch Officer from Sep 2021 to Dec 2022, overseeing branch operations, customer relationships, and transaction processing to support business objectives.