I'm looking for a role where I can leverage my experience in workforce management to improve operational efficiency, drive performance, and support both employee and business success. I value environments that encourage continuous improvement and data-driven decision-making.
VR
Open to opportunities
Vinceky Ramsamy
@vinceky
I'm Vinceky, from Mauritius. Young and motivated, ready to take up any challenge I'm faced with.
MauritiusWhat I'm looking for
I’m currently working in Workforce Management. Looking to switch jobs and potentially going fully remote to help me with other projects that I am working on.
Experience
Work history, roles, and key accomplishments
Current
Managing workforce operations and schedules since Oct 2024, optimizing staffing and forecast adherence to improve service coverage and efficiency.
Coached customer service teams from Feb 2024 to Oct 2024, improving agent performance and customer satisfaction through targeted coaching and quality initiatives.
Handled customer inquiries and support from Jan 2023 to Feb 2024, resolving issues and maintaining service-level targets to support customer retention.
RC
Branch Officer
Rogers Capital
Sep 2021 - Dec 2022 (1 year 3 months)
Served as Branch Officer from Sep 2021 to Dec 2022, overseeing branch operations, customer relationships, and transaction processing to support business objectives.
Education
Degrees, certifications, and relevant coursework
UN
Unknown
O Level Certificate, General Secondary Education
Completed O Level studies and obtained an O Level certificate.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
MauritiusAuthorized to work in
Salary expectations
15k-25k USD
Job categories
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