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Hasmee Bhugun

@hasmeebhugun

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Accomplished Manager driving operational efficiency in IT & BPO sectors.

Mauritius

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What I'm looking for

I seek a role that fosters innovation, values team collaboration, and offers growth opportunities.

I am an accomplished Manager with extensive experience in driving operational efficiency, workforce optimization, and client satisfaction within the IT and BPO sectors. My proven ability to manage large teams and implement cost-effective strategies has consistently aligned operations with customer-centric business models. I am skilled in capacity planning, process improvement, and managing complex transitions, including project wind-downs. My commitment to fostering high-performing teams has led to sustained business success.

In my current role as Senior Program Manager and Country Director at Movate Technologies, I lead over 130 professionals in various functions, achieving a remarkable 95% resolution rate on urgent customer satisfaction issues. I have successfully spearheaded HR initiatives that expanded operational teams by 25% and improved employee satisfaction scores by 18%. My strategic contributions have driven a 10% year-over-year operational growth, demonstrating my capability to influence key business decisions and enhance profitability metrics.

Throughout my career, I have embraced Agile methodologies, leading transformations that have significantly improved project delivery rates and client satisfaction. My experience spans managing complex projects across multiple geographies, optimizing financial efficiency, and ensuring operational continuity during crises. I am passionate about leveraging technology to enhance service delivery and am committed to continuous improvement in all aspects of my work.

Experience

Work history, roles, and key accomplishments

Current

Senior Program Manager

Current

Movate Technologies

May 2022 - Present (3 years 1 month)

Directed operations for Mauritius GEO, leading over 130 professionals. Achieved a 95% resolution rate on customer satisfaction issues and improved employee satisfaction scores by 18%. Managed financial efficiency, reducing operational costs by 12% and contributing to a 10% YoY operational growth.

Operational Management Team Leadership Customer Satisfaction Financial Management Strategic Planning Risk Mitigation Performance Analysis

Program Manager

Linkbynet Indian Ocean

Sep 2021 - Apr 2022 (7 months)

Managed the Chanel APAC account, coordinating over 15 projects across the APAC region. Achieved a 98% on-time delivery rate and led an Agile transformation initiative, improving project throughput by 20%. Maintained a 95% client satisfaction rate.

Project Management Microsoft Azure Agile Methodologies Service Delivery Infrastructure Management Team Coordination Performance Metrics

Senior Project Manager

Esokia Web Agency Limited

Jan 2019 - Aug 2021 (2 years 7 months)

Introduced Agile and Scrum methodologies, increasing customer satisfaction from 65% to 98%. Coached Project Managers and led distributed teams to deliver projects on time and within budget. Improved project estimation accuracy by 30% using various tools.

Agile Methodologies Scrum Project Delivery Client Engagement

Project Manager, PMO

Euro CRM Mauritius Ltd

Mar 2017 - Jan 2019 (1 year 10 months)

Served as the primary liaison for clients, improving satisfaction ratings significantly. Introduced performance dashboards and Agile ceremonies, enhancing project visibility and efficiency. Established a centralized Data Management Team for better reporting.

Performance Dashboards Data Management Project Visibility Communication Skills Customer Satisfaction Team Coordination Process Improvement

Agile Coach - Freelance

Proximity Indian Ocean

May 2018 - Sep 2018 (4 months)

Defined strategic goals to reduce time-to-market and implemented Scrum ceremonies to enhance Agile practices. Coached development teams to foster collaboration and continuous improvement.

Agile Coach Scrum Team Collaboration Continuous Improvement Strategic Planning Problem Solving Workflow Optimization Stakeholder Engagement Performance Metrics

Data Migration Consultant

Ceridian Mauritius Ltd

Mar 2016 - Apr 2017 (1 year 1 month)

Led data migration projects, achieving a 100% success rate. Optimized workflows and facilitated stakeholder engagement to reduce migration errors significantly.

Data Migration Stakeholder Engagement Workflow Optimization Project Management Automation Team Collaboration Performance Metrics

Senior Software Engineer

Accenture Mauritius Ltd

Feb 2012 - Mar 2016 (4 years 1 month)

Managed large-scale database operations and incident tickets, achieving a 95% resolution rate. Developed expertise in batch processing and contributed to improved supply chain data integrity.

Database Management Batch Processing Shell Scripting Resource Allocation Operational Continuity