Avnish Sonahee
@avnishsonahee
I improve customer operations through analytics, first-contact resolution, and high-performing team support.
MauritiusWhat I'm looking for
At Accenture, I deliver analytics and business customer support, troubleshoot multi-tiered account bottlenecks, and work with cross-functional support desks to reduce resolution delays.
On the Liberty Global project, I've earned Sales Champion, Best First-Time Resolution, and Best ASAT Performer awards three times each for upsell performance, service accuracy, and agent satisfaction.
Previously at Web Center Ltd, I directed floor operations, monitored workflow compliance, allocated resources, and mentored teams through evaluations and real-time support.
My background also includes retail supervision, receiving operations, stock control, customer service, and delivery logistics across Dreamprice Supermarket, Intermart Curepipe, Spar Manhattan Supermarket, and Sik Yuen Ltd.
Experience
Work history, roles, and key accomplishments
Delivered top-tier analytics and business customer support services, surpassing project KPIs. Diagnosed and resolved multi-tiered client account issues and coordinated with cross-functional teams to reduce resolution delays.
Chef de Plateau (Floor Supervisor)
Web Center Ltd
Feb 2021 - Mar 2024 (3 years 1 month)
Directed floor operations, tracked agent workflow compliance, and allocated resources to maximize output. Conducted team evaluations and provided mentoring and upskilling to enhance delivery standards.
Acting Supervisor
Dreamprice Supermarket
Sep 2020 - Dec 2020 (3 months)
Managed daily floor operations and monitored on-site personnel workflows. Ensured rigorous alignment with customer care practices.
Receiving Clerk
Intermart Curepipe
Oct 2019 - Jun 2020 (8 months)
Oversaw product intake operations, verified delivery logs against procurement invoices, and resolved supplier stock anomalies.
Rayon Libre Service (Casual Helper)
Spar Manhattan Supermarket
Dec 2017 - Dec 2018 (1 year)
Maintained stock layouts, coordinated visual merchandise compliance, and provided customer service assistance across departments.
Delivery Representative
Sik Yuen Ltd
Mar 2018 - Jun 2018 (3 months)
Executed strategic distribution logistics, guaranteeing optimal timing metrics and secure handling of consumer assets.
Education
Degrees, certifications, and relevant coursework
Forest Side SSS Boys College
Higher School Certificate, General Studies
Activities and societies: Student Council (3x Elected Member), Athletics Logistics & Coordination, Community Environmental Action
Completed Higher School Certificate (HSC) and School Certificate (SC).
Tech stack
Software and tools used professionally
Availability
Location
MauritiusAuthorized to work in
Job categories
Skills
Interested in hiring Avnish?
You can contact Avnish and 90k+ other talented remote workers on Himalayas.
Message AvnishGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
