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Morenike Shoberu

@morenikeshoberu

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Results-driven logistics coordinator with strong customer service expertise.

Mauritius

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What I'm looking for

I seek a management position that fosters team collaboration and growth opportunities.

I am a results-driven management professional with a proven track record in logistics coordination and customer support. My experience includes managing end-to-end logistics operations, optimizing processes, and ensuring high standards of service quality. I thrive in dynamic environments, leveraging my strong problem-solving abilities and effective communication skills to deliver outstanding service.

Throughout my career, I have successfully led teams, improved operational workflows, and enhanced customer experiences. My recent role as a Logistics Coordinator at Evri involved analyzing logistics data to streamline processes and reduce costs, while my previous position as a Customer Support Officer at Expand Technology allowed me to develop and implement strategies that increased customer retention. I am passionate about driving efficiency and contributing to the growth of innovative organizations.

Experience

Work history, roles, and key accomplishments

Current

Logistics Coordinator

Current

Evri

Sep 2023 - Present (1 year 8 months)

Managed end-to-end logistics operations, ensuring timely and cost-effective delivery of goods while maintaining high standards of service quality. Coordinated with internal teams to optimize delivery schedules and address operational disruptions.

Logistics Data Analysis Client Relationship Management Process Optimization

Customer Support Officer

Expand Technology

Jan 2023 - Sep 2023 (8 months)

Led a team of customer support agents, ensuring effective resolution of inquiries across multiple platforms. Optimized support workflows and collaborated with cross-functional teams to enhance customer experience.

Team Leadership Customer Support Workflow Optimization Cross Functional Collaboration

International Chemical and Trade Sales Intern

TradeAsia International Pte Ltd

Apr 2023 - Sep 2023 (5 months)

Worked with sales and operations teams to maintain customer relationships and coordinate logistics. Conducted market research to identify sales opportunities and supported senior managers with reports.

Customer Relationship Management Market Research Logistics Coordination Sales Support Reporting

Customer Service Representative Intern

Afrinic

May 2022 - Aug 2022 (3 months)

Assisted customer service coordinators in resolving inquiries and account issues. Contributed to system updates and participated in team meetings to improve support processes.

Customer Service Data Entry Team Collaboration Problem Solving Communication

Shop Assistant

Bio Aroma

Apr 2022 - May 2022 (1 month)

Provided excellent customer service in a retail environment, managed inventory, and handled customer complaints professionally to ensure satisfaction.

Customer Service Inventory Management Communication

Business Development Intern

Mauritius African FinTech Hub

Aug 2021 - Jan 2022 (5 months)

Assisted in building business relationships and identifying growth opportunities in the FinTech sector through market analysis and strategy implementation.

Business Development Market Analysis Client Engagement Relationship Building