Morenike Shoberu
@morenikeshoberu
Results-driven logistics coordinator with strong customer service expertise.
MauritiusWhat I'm looking for
I am a results-driven management professional with a proven track record in logistics coordination and customer support. My experience includes managing end-to-end logistics operations, optimizing processes, and ensuring high standards of service quality. I thrive in dynamic environments, leveraging my strong problem-solving abilities and effective communication skills to deliver outstanding service.
Throughout my career, I have successfully led teams, improved operational workflows, and enhanced customer experiences. My recent role as a Logistics Coordinator at Evri involved analyzing logistics data to streamline processes and reduce costs, while my previous position as a Customer Support Officer at Expand Technology allowed me to develop and implement strategies that increased customer retention. I am passionate about driving efficiency and contributing to the growth of innovative organizations.
Experience
Work history, roles, and key accomplishments
Logistics Coordinator
Evri
Sep 2023 - Present (2 years 9 months)
Managed end-to-end logistics operations, ensuring timely and cost-effective delivery of goods while maintaining high standards of service quality. Coordinated with internal teams to optimize delivery schedules and address operational disruptions.
Customer Support Officer
Expand Technology
Jan 2023 - Sep 2023 (8 months)
Led a team of customer support agents, ensuring effective resolution of inquiries across multiple platforms. Optimized support workflows and collaborated with cross-functional teams to enhance customer experience.
International Chemical and Trade Sales Intern
TradeAsia International Pte Ltd
Apr 2023 - Sep 2023 (5 months)
Worked with sales and operations teams to maintain customer relationships and coordinate logistics. Conducted market research to identify sales opportunities and supported senior managers with reports.
Customer Service Representative Intern
Afrinic
May 2022 - Aug 2022 (3 months)
Assisted customer service coordinators in resolving inquiries and account issues. Contributed to system updates and participated in team meetings to improve support processes.
Shop Assistant
Bio Aroma
Apr 2022 - May 2022 (1 month)
Provided excellent customer service in a retail environment, managed inventory, and handled customer complaints professionally to ensure satisfaction.
Business Development Intern
Mauritius African FinTech Hub
Aug 2021 - Jan 2022 (5 months)
Assisted in building business relationships and identifying growth opportunities in the FinTech sector through market analysis and strategy implementation.
Customer Service Representative
Casela Ltd.
Aug 2021 - Aug 2021 (0 months)
Managed customer inquiries and provided information about services, ensuring smooth operations and contributing to increased customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Middlesex University
MSc Management, Management
2023 -
Middlesex University
Bachelor of Arts (Hons), Business Management (Supply Chain and Logistics)
2020 - 2023
Livingstone Kolobeng College
A Levels
2017 - 2018
Gaborone International School
IGCSE
2013 - 2016
Tech stack
Software and tools used professionally
Availability
Location
MauritiusAuthorized to work in
Job categories
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