Vinay Damani

As a seasoned Customer Support Manager, I have a proven track record of leading high-performing global teams and driving operational excellence. With expertise in leveraging data-driven insights and advanced support technologies, I have consistently enhanced team performance, streamlined processes, and improved customer satisfaction.

My experience in implementing and managing knowledge bases, automation tools, and strategic onboarding programs has allowed me to reduce ticket resolution times, manage escalations, and foster cross-functional collaboration to deliver exceptional customer experiences.

I am adept at implementing change management initiatives, defining and tracking key performance metrics, and driving continuous improvements to ensure minimal disruption and high adoption rates among team members.