Gemma Procter

At Hub-Support, I progressed through four promotions in seven years, leading remote customer support operations across an international 24/7 environment.

I managed a team of 10 agents across six countries, built processes, led recruitment and onboarding, handled complex escalations, and partnered with technical and product teams on platform improvements. I also designed training programmes and quality standards that helped raise KPI performance from approximately 70% to 95–99%.

Previously at Amazix, I led 10 moderators across 12 online project channels, coordinating community activity, schedules, and payments. I’m seeking a remote leadership or operations-focused role, with flexibility for hybrid opportunities.