Meriam Ben Hassine

I am a customer-focused operations professional with a track record of managing high-pressure service environments and delivering consistent, high-quality support. I excel at resolving complex issues, handling escalations, and coordinating teams to maintain operational continuity.

Promoted into operations and leadership roles across high-profile hospitality and membership organizations, I have led end-to-end customer support, contributed to grand opening operations, and implemented workflows that improve service consistency. I am known for empathy, clarity, reliability, and quick adoption of new tools and remote working practices.

I bring a people-centered leadership approach, strong attention to detail, and the ability to map guest journeys and drive experience improvements. I seek roles where I can scale customer operations, mentor teams, and enhance customer satisfaction through process and service excellence.