I am a service-oriented leader with extensive experience in driving customer satisfaction. Throughout my career, I have developed and led multifaceted teams to exceed customer expectations and promote first-rate experiences. As a Technical Support Specialist at Hospitable, Inc., I exercised robust leadership while training new hires, achieving an average 90% CSAT score, and delivering top-level support in the recruitment process. In my role as a Customer Success Team Lead at TestGorilla, I managed onboarding procedures, coached new team members, and oversaw company growth from 100 to over 3,000 paying customers in 18 months. I am skilled in customer onboarding, client relationship management, training and development, continuous improvement, and cross-functional collaboration.
At South Eastern Health and Social Care Trust, I served as an I.C.T. Training Officer, where I played a pivotal role in fostering optimal skills mix across all staff grades and disciplines by administering ICT-related training programs. I co-authored outcome-based training materials for a mental health application and specialized in mobile technology training. As an Assistant Branch Manager at Carphone Warehouse, I earned recognition for consistently surpassing stretch targets, completed the Geek Squad training program with a perfect score, and assumed a leadership role in motivating and nurturing the store team to achieve exceptional sales and service outcomes.
United Kingdom
