Klaudia Sobota

I’m a Customer Support Manager with 4+ years leading teams in global B2B SaaS environments. I specialize in ticket queue management, KPI delivery, schedule optimization, and coaching that builds technical confidence across my team.

In my current role at CoreStream GRC, I oversee daily ticket queue operations—monitoring open tickets, scrubbing and assigning cases, balancing workload, and dynamically adjusting schedules to meet service-level objectives. I manage support for 150+ enterprise clients and have driven a 30% increase in ticket resolution rates by tightening support processes, documentation, and standards.

I bring a practical, policy-consistent approach to incident handling, accurate ticket coding, and reliable escalation and reporting. I also collaborate cross-functionally with product, engineering, and global stakeholders, translating business objectives into clear team goals while keeping service quality high during shifting priorities.