Viktoriya Salinas

Responsible for assuring quality in the Russian market by performing audits, identifying weak points in customer support, and managing quality issues including training and reporting. Conducts deep dive and root cause analyses to improve program hygiene.

Represented the creator support team for YouTube, ensuring creator needs were met and handling escalations. Provided multichannel support with a focus on quality and customer relationship management.

Provided first-line account management for users of a global platform, resolving technical issues and ensuring customer satisfaction through detailed analysis and attention to detail.

Assisted clients with advertising tools and account management for Facebook, providing support via phone and written communication to resolve various issues.

Provided technical support for players on the Supercell platform, clarifying in-game issues and processing refunds.

Promoted and sold financial products in the Russian and Ukrainian markets, demonstrating excellent communication and problem-solving skills.

Managed accounting tasks including client database management, salary processing, and financial reporting, ensuring compliance with quality standards.

Completed studies in Accounting and Audit, focusing on financial management and auditing principles.

Pursued studies as an Accounting Technician, covering topics such as fiscal technicalities, commercial law, financial reporting, and HR management.

Studied international commerce at a technical level, focusing on corporate organizational techniques, business languages, teamwork management, international marketing, and financial operations.

Studied Zoo Engineering, focusing on animal husbandry and agricultural practices.