Open to opportunities

Deniz Karatas

@denizkaratas

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Experienced Quality Assurance Analyst with strong data analysis skills.

Portugal

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What I'm looking for

I seek a role that values collaboration and offers growth opportunities in data analysis.

I am a dedicated Quality Assurance Analyst with a robust background in data management and analysis. My experience includes auditing cases and providing actionable feedback to enhance product and service quality. I thrive in collaborative environments, working closely with operations to ensure that quality standards are met while maintaining efficient service delivery.

Previously, I served as a Customer Service Representative, where I honed my ability to communicate complex technical concepts to diverse audiences. My academic journey in Psychology and Measurement and Evaluation has equipped me with the skills to analyze large data sets and contribute to significant research projects, showcasing my analytical capabilities and commitment to excellence.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Analyst

Current

Teleperformance Portugal

Nov 2023 - Present (1 year 7 months)

As a Quality Assurance Analyst, I audit cases and provide feedback on product and service quality. I prepare weekly reports on trends and collaborate with the Operations Department to maintain service efficiency and meet quality standards.

Quality Assurance Data Analysis Reporting Team Collaboration Problem Solving Communication Service standards Auditing

Customer Service Representative

Teleperformance Portugal

May 2022 - Nov 2023 (1 year 6 months)

In this role, I provided technical support and insights for promotional campaigns, ensuring a seamless customer experience. I effectively communicated complex concepts to non-technical individuals and contributed valuable insights to enhance campaign strategies.

Customer Service Technical Support Communication Problem Solving Campaign Strategy

University Research Assistant

Ege University

Oct 2019 - Apr 2022 (2 years 6 months)

I contributed to a large-scale study on children's higher-order thinking skills, focusing on establishing reliability and validity. My role involved research, analysis coordination, and developing analytical strategies within a research-intensive environment.

Research Data Analysis Statistical Modeling Project Coordination Reliability Team Collaboration

Education

Degrees, certifications, and relevant coursework

Ege University

Master of Science, Measurement and Evaluation in Education

2019 - 2022

Grade: 3.44/4.00

Completed a Master's degree in Measurement and Evaluation in Education. Thesis focused on the Comparison of Dichotomous and Polytomous Q Matrices in Cognitive Diagnostic Modelling, employing various statistical software and R programming.

Ege University

Bachelor of Science, Psychometrics

2015 - 2019

Grade: 3.51/4.00

Graduated with a degree in Psychology, focusing on Psychometrics. Conducted a thesis on the Criterion Validity Study of the Character Strengths Inventory, utilizing LISREL software for Confirmatory Factor Analysis.