Beyza Yılmaz

At Teleperformance in Lisbon, I worked as a Quality Assurance Analyst, partnering with customer support teams to understand user complaints and prioritise testing efforts.

I oversaw process checks to ensure they were completed properly and at the correct frequency, and participated in agile development meetings to stay informed about project progress and timelines.

Previously, as an Order Support Specialist on the ARC project with Majorel, I used SAP, SONAR, and POLARIS while documenting customer interactions and collaborating with sales, services, payments, and other departments. I maintained current knowledge of services, policies, and procedures, met or exceeded KPIs, and continued developing my service skills through training.

My legal training in Portugal, Germany, and Turkey strengthened my research, documentation, case preparation, communication, and process-improvement abilities.