Open to opportunities

Joao Alves

@joaoalves

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Experienced anti-financial crime quality analyst specializing in AML and fraud prevention.

Portugal

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What I'm looking for

I seek a role focused on AML, fraud prevention or QA where I can lead investigations, improve processes, and drive compliance using data-driven methods.

I am an Anti-Financial Crime professional with hands-on experience in Quality Assurance, fraud detection, and regulatory compliance across high-volume fintech and platform environments. I conduct in-depth reviews of transaction monitoring alerts, SAR decisions, and complex investigative methodologies to ensure accuracy and regulatory alignment.

At Revolut I review complex financial crime cases, provide detailed feedback to investigators, perform root-cause analyses, and collaborate cross-functionally to surface systemic weaknesses and improve policy and procedures. Previously at Patreon I led high-volume fraud detection efforts and improved operational efficiency by developing a JavaScript Chrome extension to streamline workflows.

I hold a Certified Anti-Financial Crime Professional (CFCP) credential and certifications in cybersecurity and quality assurance. I combine leadership experience with data-driven insights, technical tools (SQL, JavaScript, Looker) and multilingual communication to drive process improvements and robust compliance outcomes.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst

Current

Revolut

May 2024 - Present (1 year 6 months)

Conduct in-depth quality reviews of transaction monitoring, SAR filing and fraud investigations, identifying systemic weaknesses and recommending corrective actions to improve compliance and investigation accuracy.

Investigation SAR Filings Quality Assurance Fraud Detection Root Cause Analysis Cross Functional Collaboration

Fraud Specialist II

Patreon

Dec 2020 - Mar 2024 (3 years 3 months)

Detected and mitigated fraud through daily transaction reviews and trend analysis, managed high-volume queues, and improved operational efficiency by developing a JavaScript Chrome extension to streamline workflows.

Fraud Detection Transaction Monitoring JavaScript Risk Analysis Cross Functional Collaboration Google Workspace Queue Management

Resolutions Specialist

Airbnb (Foundever)

Feb 2020 - Dec 2020 (10 months)

Resolved high volumes of escalated disputes while maintaining strong satisfaction metrics and collaborated with Risk to combat fraud; contributed to COVID-19 emergency workflow redesigns to improve efficiency.

Dispute Resolution Customer Satisfaction Fraud Prevention Crisis Response Risk Management Process Improvement

Team Leader Coordinator

Sprachcaffe Plus

Sep 2015 - Sep 2019 (4 years)

Led teams of team leaders (10 direct reports), drove KPI attainment, implemented real-time scheduling solutions, and mentored new leaders to accelerate onboarding and performance.

Team Leadership Scheduling KPIs Coaching Mentoring