Open to opportunities

Onyeije Fruitful

@onyeijefruitful

Message

Dynamic Product Quality, Customer Success, and Sales Manager with 5 years experience.

Portugal

Message

What I'm looking for

I am looking for a role that values collaboration, innovation, and customer satisfaction, with opportunities for professional growth.

I am a dedicated Product Quality Manager with over five years of experience driving excellence in product quality and customer success. My proven ability to enhance product specifications and implement robust quality assurance processes has resulted in significant improvements in customer satisfaction. I am committed to delivering exceptional results and exceeding customer expectations in fast-paced environments.

Throughout my career, I have developed and maintained quality assurance processes that improved product quality by 30% and implemented training programs that foster a culture of collaboration and high performance. My expertise in managing customer relationships and analyzing feedback has allowed me to drive product improvements and service enhancements effectively.

I thrive in collaborative settings and have a strong track record of mentoring teams to achieve performance excellence. My goal is to continue delivering high-quality products while ensuring customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Current

Product Quality Manager

Current

Develux

Jun 2024 - Present (1 year 2 months)

Developed detailed product specifications and user stories to ensure product quality and usability. Developed and maintained quality assurance processes that improved product quality and customer satisfaction by 30%.

Quality Quality Assurance Product Specification User Stories Quality Control

Trader Success Supervisor

Secure the Bag

Jan 2023 - May 2024 (1 year 4 months)

Supervised trader success initiatives, enhancing customer satisfaction through effective training and support programs. Managed customer relationships, addressing inquiries and resolving issues via Zendesk and other CRM systems.

Customer Success Quality Assurance Customer Relationship Management Zendesk CRM Team Leadership Analytical Thinking

Customer Support and Sales Representative

Skillhub

Dec 2022 - Dec 2023 (1 year)

Developed and implemented incentive-based sales programs to enhance customer satisfaction and experience. Analyzed sales trends and customer feedback, recommending strategies to boost sales and improve service delivery.

Customer Satisfaction Sales Analysis Customer Feedback Zendesk Customer Relationship Management

International Sales/Customer Specialist

Gizmi LLC

Jan 2023 - Sep 2023 (8 months)

Delivered exceptional customer support through effective communication and problem-solving skills. Implemented quality assurance processes to enhance customer satisfaction metrics.

Customer Support Problem Solving Quality Assurance Customer Satisfaction Training Programs CRM Systems Zendesk

Customer Service Representative

Allbridge

Feb 2020 - Nov 2022 (2 years 9 months)

Delivered exceptional customer service through effective communication and empathy, resolving inquiries and complaints efficiently. Utilized Zendesk for ticket management, ensuring timely responses and high customer satisfaction.

Customer Service Zendesk Ticketing Cross Functional Collaboration Training Customer Feedback Analysis Conflict Resolution

Sales Manager

Wellmats USA

Feb 2018 - Oct 2020 (2 years 8 months)

Managed customer relationships, ensuring high satisfaction and retention. Conducted market analysis to identify sales opportunities and improve product offerings.

Customer Relationship Management Training Programs Market Analysis Customer Opportunities CRM Tools Zendesk

Education

Degrees, certifications, and relevant coursework

V.N Karazin Kharkiv National University

Bachelor of Science, Science

2017 - 2021

Grade: High Honours

Graduated with High Honours. Studied a comprehensive curriculum at V.N Karazin, developing a strong foundation in scientific principles and methodologies. Engaged in rigorous academic coursework and research, culminating in a high level of academic achievement.