Vikram Raj
@vikramraj
I resolve customer issues and build IT service desk support skills.
IndiaWhat I'm looking for
At Teleperformance Global Business Pvt Ltd., I resolve customer queries, provide accurate information, and work with internal teams to address complex issues. I was promoted to L2 Executive for my performance, communication, and problem-solving abilities.
I'm pursuing a BCA at IGNOU while building practical IT support skills in Windows fundamentals, troubleshooting, ticket management, escalation, SQL, Python, and Power BI. I'm eager to grow in IT Service Desk and Technical Support roles and contribute a customer-first approach in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Operation Customer Expert
Teleperformance Global Business Pvt Ltd
Jan 2025 - Present (1 year 7 months)
Resolved customer queries and ensured satisfaction while collaborating with internal teams on complex issues. Promoted to L2 Executive for performance and problem-solving, handling advanced concerns and workflow management.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Computer Applications, Computer Applications
Currently pursuing a Bachelor of Computer Applications, gaining knowledge of operating systems, computer networks, and data structures.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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