At Teleperformance Global Solutions, I handle technical queries for an international campaign, primarily through chat and email, with some voice support. I troubleshoot software, hardware, login, connectivity, and account issues across Windows and macOS, including Microsoft Office.
I document cases in CRM and ticketing systems, follow up with customers, and escalate complex issues to senior support teams. I also work to meet process SLAs and quality benchmarks while maintaining customer satisfaction.
Previously, I handled customer inquiries, complaints, and technical issues at Teleperformance Global India (Flipkart Process) and Altruist Technology Private Ltd, Indore. I supported customers by phone, email, and chat, and coordinated with internal or technical teams to resolve concerns.
