At TELEPERFORMANCE INDIA PVT LTD, I deliver customer-facing technical support for enterprise clients across Microsoft 365, Google Workspace, Windows OS, and endpoint hardware. I triage incidents, prioritize SLAs, and work to resolve issues through phone, email, and remote sessions.
I created and maintained knowledge-base articles and standard troubleshooting guides to reduce escalations and improve resolution consistency. I also collaborate with engineering, QA, and account managers to validate product defects and feature requests, and coach junior team members on troubleshooting best practices.
