VNVijay N
@vijayn
Senior logistics professional with expertise in eCommerce operations.
IndiaWhat I'm looking for
With over 12 years of experience in eCommerce and 6 years in logistics, I have honed my skills in operations management, process design, and team leadership. My journey began with the launch team at Amazon India, where I designed end-to-end processes and developed training programs that empowered teams to excel. I am a Lean Practitioner and have successfully implemented various methodologies to enhance operational efficiency.
Throughout my career, I have received multiple awards for my contributions, including the prestigious Orange Cap awards at Amazon for Customer Obsession and Ownership. My ability to innovate and simplify processes has led to significant cost savings and improved service levels. I thrive in dynamic environments and am passionate about mentoring and developing talent within my teams.
Experience
Work history, roles, and key accomplishments
Associate Director – Central Operations Team
XpressBees - Busybees Logistics Pvt Ltd
May 2024 - Present (1 year 2 months)
Identified key metrics aligned with customer expectations, leading to a 15% improvement in service levels. Developed and led a team of over 50 individuals to achieve business goals.
Program Manager Return Experience, Seller Experience, Exchange, Network Loss
Amazon Transportation Services Pvt Ltd
Apr 2022 - Present (3 years 3 months)
Revamped the buyback process, reducing defective phone pickups from 36% to 11% during Diwali sales. Successfully launched and managed over 40 programs and changes for Diwali sales in partnership with 13 teams.
Program Manager - Learning
Amazon Transportation Services Pvt Ltd
Dec 2020 - Present (4 years 7 months)
Launched an Alexa Skill for Last Mile Delivery Associates with over 98% accuracy, facilitating process learning through voice copilots. Instrumental in hiring, training, and retaining diversity employees in last mile operations.
ACES Manager (Amazon Customer Excellence System)
Amazon Transportation Services Pvt Ltd
Nov 2013 - Present (11 years 8 months)
Launched the Last Mile Delivery App across India for over 70,000 users with 100% adoption in 25 days, the fastest launch in Amazon's history. Developed Visual Management systems like Kamishibai Boards for activity tracking, which evolved into a Standard Work Check List system.
Training & Development Manager
Amazon Transportation Services Pvt Ltd
Aug 2012 - Present (12 years 11 months)
Part of the elite team that launched Amazon India Operations, involved in interviewing delivery associates and training new hires. Contributed to process design, layout design, infrastructure requirements, and tech UAT for last mile and middle mile nodes.
Manager Operations Process & Services
TNT India Pvt Ltd
Apr 2010 - Present (15 years 3 months)
Accountable for operations process re-engineering to achieve TNT's business strategy through process standardization. Launched the Process Standardization Program 'DOTPC', which included building SOPs, training operators, conducting audits, and implementing process improvements.
Assistant Manager Service Quality
TNT India Pvt Ltd
Nov 2006 - Present (18 years 8 months)
Accountable for the quality of service rendered by TNT operations in the western region. Awarded the Regional Highflyer award for an innovative solution that supported consignment pre-clearance, saving the organization approximately 4 lakhs and improving pre-clearance from 95% to 99%.
Management Trainee
TNT India Pvt Ltd
May 2006 - Present (19 years 2 months)
Part of the team responsible for launching the Domestic Air Freight Product. Gained initial experience in project launch and team collaboration within the logistics sector.
Education
Degrees, certifications, and relevant coursework
Bharathidasan Institute of Management, Trichy
MBA, Operations Management
Grade: 3.2 /4
Completed a Master of Business Administration with a focus on Operations Management. Gained expertise in strategic planning, process optimization, and supply chain management.
Sathyabama Institute of Science & Technology
B.E, Electrical & Electronics Engineering
Grade: 73.17%
Earned a Bachelor of Engineering in Electrical & Electronics Engineering. Developed a strong foundation in electrical systems and electronic principles.
NIIT
Diploma, Web Based Technology
Grade: 70%
Completed a Diploma in Web Based Technology. Acquired skills in web development and related technologies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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