radha damaraju

I am a seasoned Program Manager with over 8 years of experience in leading logistics programs and quality frameworks in the global e-commerce and supply chain domains. My journey has been marked by a strong analytical mindset and a commitment to driving long-term business improvements. As a certified PMP, I excel in managing cross-functional teams and vendor partnerships, ensuring efficiency and delivering measurable outcomes.

At Flipkart, I have successfully managed multiple strategic vendors, enhancing customer satisfaction and operational efficiencies through innovative fraud prevention strategies and process improvement initiatives. My efforts have led to significant reductions in refund claims and improved delivery success rates, ultimately driving repeat business and increased revenue. My experience at Amazon further solidified my expertise in optimizing logistics operations, where I achieved substantial savings and improved delivery accuracy, significantly enhancing customer satisfaction.