Arun Sundaran

Lead a team of 40 associates, SMEs, and Managers, owning end-to-end operational performance for FC processes including inbound receive, stow, pick, pack, and outbound dispatch. Drive continuous improvement using Lean/Six Sigma and Kaizen methodologies to reduce cost per unit and eliminate process waste.

Led cross-functional programs for new country and product launches, ensuring operational readiness for seller onboarding and stakeholder alignment across 20+ internal teams. Designed reporting mechanisms to govern launch progress and managed a team of Risk Managers for verification audits and bad actor identification.

Led a 24-member team driving performance and operational excellence for Amazon's paid vendor programs. Oversaw end-to-end vendor management, including KPI analysis, stock availability, inventory health, and dispute resolution, partnering with EU vendors to improve catalog data quality and buyability.

Managed Amazon India Payments operations with P&L responsibility for INR 7,000+ Cr annual revenue portfolio. Spearheaded risk management strategy across payment systems, including fraud prevention, operational controls, and compliance frameworks, and drove major cost-saving projects achieving INR 300 MM in operational savings.

Led catalog and content operations for Ajio.com and Reliance B2B, scaling a team of 30 associates and 2 managers. Achieved a cataloging throughput of 60,000 SKUs per month and onboarded third-party catalog vendors, delivering a 35% cost benefit.

Led a team of 60 catalog associates, 3 leads, and 3 managers focused on improving global catalog quality. Directed key global programs including Customer Perceived Duplicate (CPD) audits and recommendation quality audits, recognized for operational excellence and team growth.

Built and scaled a content operations team from 15 contractors to 60 full-time employees across US, UK, DE, JP, IN, and FR marketplaces. Supported the addition of 40M+ products, contributing to $250M in operating income, and improved duplicate detection precision from 35% to 75%.

Oversaw process training, quality assurance, stakeholder communication, and team development for AXA Equitable (Life Insurance) and AXA Canada (Property & Casualty). Collaborated with global clients, drove process improvements, and ensured delivery of performance metrics and compliance standards.

Led operational planning for onboarding of new healthcare programs from 35+ hospitals across the US and Canada. Championed continuous improvement initiatives and implemented preventive measures to enhance efficiency and client satisfaction.

Bachelor of Microbiology degree from Sri Bhagavan Mahaveer Jain College, Bangalore University, India, completed in 2001.