Deepa Bora
@deepabora
Dynamic operations leader with expertise in supply chain management.
What I'm looking for
I am a dynamic and results-oriented professional with over 4 years of experience in operations and supply chain management. My journey has been marked by a commitment to driving continuous improvement and fostering a collaborative team environment. At Amazon Transportation Services, I lead a team of 30-35 logistics associates, focusing on operational management and enhancing productivity through training and performance evaluations.
My experience extends to cross-functional collaboration, where I work closely with procurement, sales, and customer service teams to address operational challenges and improve customer satisfaction scores. I have a strong background in data analysis, utilizing tools to track key performance indicators and develop actionable insights for process enhancements. My dedication to safety compliance has resulted in a significant reduction in workplace incidents, showcasing my commitment to maintaining a safe and efficient work environment.
Previously, I held roles at Vodafone India and Jaipur Rugs Company, where I honed my skills in customer support and production planning. I am passionate about leveraging my expertise to contribute to organizational goals and exceed customer expectations.
Experience
Work history, roles, and key accomplishments
Team Lead – Last Mile
Amazon Transportation Services Pvt Ltd
Jan 2024 - Present (1 year 5 months)
Oversee daily logistics operations, manage a team of 30-35 associates, and ensure compliance with safety regulations. Focus on cross-functional collaboration to enhance customer satisfaction and optimize inventory management processes.
Senior Executive – MRP Controller
Vodafone India Services Private Limited
Jul 2022 - Nov 2023 (1 year 4 months)
Respond to customer inquiries and resolve technical issues related to telecom services. Ensure quality customer interactions and gather feedback to improve service quality while meeting key performance indicators.
Senior Executive - Production Planning
Jaipur Rugs Company Pvt. Ltd
Feb 2021 - Apr 2022 (1 year 2 months)
Develop and monitor production schedules, implement corrective actions for missed milestones, and customize SAP tools for production initiatives. Focus on maximizing productivity and reducing defect rates.
Customer Support Executive
Teleperformance
Dec 2019 - Jun 2021 (1 year 6 months)
Establish customer service standards, build relationships with operations teams, and maintain high accuracy in database updates. Focus on customer needs analysis and service recommendations.
Engineer Planning and Control
Genus Power Infrastructure Ltd
Jan 2018 - Feb 2019 (1 year 1 month)
Develop production schedules and maintain designs outputs. Focus on MRP and ensuring timely manufacturing of energy meters while collaborating with various departments.
Education
Degrees, certifications, and relevant coursework
Assam Science and Technology University
Bachelor of Technology, Electronics and Communication
2013 - 2017
Bachelor of Technology in Electronics and Communication, focusing on the principles of electronics, communication systems, and their applications in various fields.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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