Piyush Gupta

I am a results-driven Operations and Process Management professional with 9 years of diverse experience across e-commerce, logistics, and customer support. My career has been marked by a passion for technology, particularly AI, which I leverage to drive efficiency and streamline complex processes. I have successfully managed teams, implemented automation, and developed strategic business solutions, always focusing on operational excellence and the human element.

In my most recent role as Team Manager at HSBC EDP (India) Private Ltd, I successfully managed performance metrics and ensured the team met and exceeded KPI targets, fostering a collaborative and motivated work environment. My tenure at Amazon Development Centre India Pvt Ltd allowed me to provide exceptional support to UK sellers via phone and email, addressing a wide range of account and product-related inquiries, and consistently meeting or exceeding performance metrics, including response times and customer satisfaction ratings. I also gained experience in logistical support, utilizing geographical codes-based location tracking to optimize the delivery network, and collaborating with cross-functional teams to automate support processes, streamlining operations, and improving efficiency as a Last Mile Quality Specialist. I thrive in dynamic environments and am committed to continuous improvement, often utilizing methodologies such as Kaizen, Six Sigma, or Lean to identify and implement process improvements.

Beyond my professional life, I am a peace-loving and gregarious individual with a passion for exploring diverse cultures through travel. I deeply appreciate the companionship and joy that pets bring into my life. As a versatile sports enthusiast, I actively participate in various athletic pursuits, fostering a sense of teamwork and embracing healthy competition. Regular meditation practice helps me maintain inner balance and clarity. Additionally, I enjoy immersing myself in the captivating world of films and documentaries to broaden my horizons and gain valuable insights. In my free time, I engage in writing stories and character sketches as a creative outlet.