Waseem Ali

Managed high-performing teams across Merchandising & Content, Data Science & RPA, and MIS Reporting, regularly reviewing performance against KPIs. Built and maintained strong relationships with global clients, addressing feedback promptly to ensure high levels of client satisfaction. Developed and implemented strategic plans to drive growth and efficiency, aligning team goals with organizational o

Implemented Warehousing Finance Operations to optimize costs and drive profitability in freight weight management and service integration initiatives. Coordinated and executed seamless integration processes for Order Management System (OMS), Direct-to-Consumer (D2C) apps, and systems of acquired companies. Established key performance indicators (KPIs) for freight weight management, service integra

Managed teams ranging from 30 to 155 professionals, including in-house staff and vendor partners, overseeing seller escalation desks and delivering high satisfaction scores. Designed and managed processes for Private Label Sellers' product quality control, warehousing, inventory management, and reconciliation, reducing overall company-level customer returns by 36.42%. Implemented best practices to

Managed teams ranging from 30 to 155 professionals, including in-house staff and vendor partners, overseeing seller escalation desks and delivering high satisfaction scores. Designed and managed processes for Private Label Sellers' product quality control, warehousing, inventory management, and reconciliation, reducing overall company-level customer returns by 36.42%. Implemented best practices to

Managed teams ranging from 30 to 155 professionals, including in-house staff and vendor partners, overseeing seller escalation desks and delivering high satisfaction scores. Designed and managed processes for Private Label Sellers' product quality control, warehousing, inventory management, and reconciliation, reducing overall company-level customer returns by 36.42%. Implemented best practices to

Managed teams ranging from 30 to 155 professionals, including in-house staff and vendor partners, overseeing seller escalation desks and delivering high satisfaction scores. Designed and managed processes for Private Label Sellers' product quality control, warehousing, inventory management, and reconciliation, reducing overall company-level customer returns by 36.42%. Implemented best practices to

Managed teams ranging from 30 to 155 professionals, including in-house staff and vendor partners, overseeing seller escalation desks and delivering high satisfaction scores. Designed and managed processes for Private Label Sellers' product quality control, warehousing, inventory management, and reconciliation, reducing overall company-level customer returns by 36.42%. Implemented best practices to

Managed teams ranging from 30 to 155 professionals, including in-house staff and vendor partners, overseeing seller escalation desks and delivering high satisfaction scores. Designed and managed processes for Private Label Sellers' product quality control, warehousing, inventory management, and reconciliation, reducing overall company-level customer returns by 36.42%. Implemented best practices to

Co-founded Infotrax Solution, contributing to the establishment and initial operations of the business. Played a key role in strategic planning and business development during the startup phase. Managed various aspects of the company's early growth.

Performed quality analysis to ensure adherence to service standards and customer satisfaction. Monitored and evaluated customer interactions to identify areas for improvement. Contributed to maintaining high-quality service delivery.

Completed a Bachelor of Technology in Computer Science and Engineering through a part-time program.