Victory Onumaku

I am a dedicated customer service professional with extensive experience in enhancing client interactions and ensuring satisfaction. Currently, I work as a Customer Service Advisor at Desire Healthcare Services, where I deliver compassionate, client-centered service to over 15 residents daily. My efforts have led to a remarkable 30% improvement in resident experience, showcasing my commitment to quality care and support.

Previously, I served as a Customer Service Representative at Access Bank Plc, where I managed over 120 customer interactions daily. I achieved a 98% first-contact resolution rate by swiftly addressing customer concerns and implementing a feedback system that increased response rates by 40%. My collaborative work with cross-functional teams contributed to a 15% increase in customer loyalty, demonstrating my ability to drive results through teamwork and effective communication.