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@victoryonumaku
Dedicated customer service professional with expertise in client relations.
I am a dedicated customer service professional with extensive experience in enhancing client interactions and ensuring satisfaction. Currently, I work as a Customer Service Advisor at Desire Healthcare Services, where I deliver compassionate, client-centered service to over 15 residents daily. My efforts have led to a remarkable 30% improvement in resident experience, showcasing my commitment to quality care and support.
Previously, I served as a Customer Service Representative at Access Bank Plc, where I managed over 120 customer interactions daily. I achieved a 98% first-contact resolution rate by swiftly addressing customer concerns and implementing a feedback system that increased response rates by 40%. My collaborative work with cross-functional teams contributed to a 15% increase in customer loyalty, demonstrating my ability to drive results through teamwork and effective communication.
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Work history, roles, and key accomplishments
Desire Healthcare Services
Mar 2021 - Present (4 years 8 months)
Delivered compassionate, client-centered service to 15+ residents daily, enhancing resident experience by over 30%. Achieved 95% accuracy in processing inquiries and resolving patient-related issues, contributing to increased patient satisfaction.
Access Bank Plc
Oct 2016 - Mar 2021 (4 years 5 months)
Handled an average of 120+ daily customer interactions, achieving a 98% first-contact resolution rate. Exceeded monthly customer satisfaction goals by 25% through prompt issue resolution and follow-ups.
Degrees, certifications, and relevant coursework
Master of Science, Data Science and Artificial Intelligence
2023 - 2024
Bachelor of Science, Computer Science
2013 - 2016
West African Senior School Certificate Examination, Secondary Education
2006 - 2012
Software and tools used professionally
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