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Oluwatobiloba Ifaturoti

@oluwatobilobaifaturo

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Dedicated Customer Service Officer with expertise in data analysis.

United Kingdom

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation.

I am a dedicated and experienced Customer Service Officer with a proven track record in delivering exceptional client experiences within the financial and property development sectors. My expertise lies in handling customer complaints, conflict resolution, and building strong client relationships. I have a strong proficiency in D365 and data analysis using SQL, Excel, and data visualization tools such as Microsoft Power BI and Tableau. My proactive problem-solving skills and collaborative approach have consistently contributed to achieving business objectives.

Throughout my career, I have been recognized for my contributions, including receiving an Award of Excellence for exceptional support at Access Bank. My role as a Client Relationship Officer at Landmark Africa allowed me to enhance user adoption of the Landmark Citizen app by 10% through effective marketing strategies. I am eager to leverage my technical skills to drive user growth and customer acquisition in future roles.

Experience

Work history, roles, and key accomplishments

Client Relationship Officer

Landmark Africa

Nov 2020 - Sep 2022 (1 year 10 months)

As a Client Relationship Officer, I analyzed data on footfall and collaborated with IT to enhance the Landmark Citizen app, boosting user adoption by 10%. I prepared sales reports and managed vendor relationships while resolving technical issues for customers.

Data Analysis Microsoft Excel Microsoft Power BI Tableau Customer Relationship Management Problem Solving Digital Marketing Vendor Management Technical Support

Customer Support Specialist

Access Bank Plc

Apr 2019 - Nov 2020 (1 year 7 months)

In my role as a Customer Support Specialist, I managed over 150 daily interactions on social media and handled inbound calls and emails, ensuring prompt resolution of customer inquiries. I also diagnosed technical issues related to banking services.

Customer Service Social Media Management Technical Support Problem Solving Customer Support Management Communication Skills CRM Software

Customer Support Specialist

Diamond Bank Plc

Sep 2018 - Mar 2019 (6 months)

As a Customer Support Specialist, I managed outgoing calls and tracked customer interactions using CRM software, achieving high customer retention and sales. I provided technical support on banking products to enhance customer satisfaction.

Customer Service CRM Software Technical Support Customer Retention Sales Communication Skills Problem Solving Account Management

Customer Service Representative

Multichoice Group

Apr 2018 - Sep 2018 (5 months)

In this role, I provided information on promotions and managed customer accounts using CRM software. I assisted customers with technical issues related to TV services, contributing to high client retention.

Customer Service CRM Software Technical Support Communication Skills Problem Solving Account Management Customer Retention

Education

Degrees, certifications, and relevant coursework

Edinburgh Napier University

Post Graduate Diploma, Marketing with Digital Strategy

2024 -

Pursuing a Post Graduate Diploma in Marketing with Digital Strategy, focusing on Digital Analytics, Digital Marketing Strategy, Social Media and Content Marketing, Strategic Brand Management, Consumer Insights, and Research Methods.