Open to opportunities

Joyce Nwaiwu

@joycenwaiwu

Message

Dedicated customer service professional with strong communication skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that values empathy and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in managing high-volume calls and providing exceptional support across various sectors. My journey began in Nigeria, where I honed my skills as a Sales Executive and Assistant Marketing Manager, before relocating to the UK. Here, I have excelled in roles that require empathy, problem-solving, and a commitment to customer satisfaction.

Currently, I work as a Customer Care Professional at Barclays, where I efficiently handle inquiries related to everyday banking and proactively address customer vulnerabilities. My technical proficiency with various CRM systems and adherence to GDPR regulations have enabled me to consistently exceed performance targets. I pride myself on my ability to foster a positive customer experience, ensuring that every interaction is handled with care and professionalism.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Professional

Current

Huntswood - Barclays Everyday Banking

Apr 2024 - Present (1 year 3 months)

Managed high-volume inbound and outbound calls for Barclays customers, addressing banking inquiries and providing support for card-related issues. Delivered exceptional customer service while adhering to GDPR regulations and promoting digital banking solutions.

Customer Service Account Management Digital Banking CRM Communication Skills GDPR Compliance Empathy

Customer Service Advisor

Search Consultancy - Mercer/Aptia Pensions

Nov 2023 - Apr 2024 (5 months)

Handled inbound and outbound calls regarding pensions, transfers, and general inquiries. Delivered excellent customer service while adhering to company policies and exceeding KPIs.

Customer Service CRM Communication Skills Empathy Data Protection KPIs

Customer Service Advisor

Recruit-Right - NHS Covid Vaccinations

Sep 2023 - Nov 2023 (2 months)

Managed a busy customer service line for Covid-19 vaccinations, booking appointments and addressing inquiries. Demonstrated empathy and professionalism while adhering to GDPR and safeguarding policies.

Customer Service Empathy Communication Skills Data Protection

Customer Service Advisor

Blue Arrow/Capita - The National Trust

Jul 2023 - Sep 2023 (2 months)

Handled high call volumes for National Trust memberships, managing inquiries and account updates. Achieved KPIs while maintaining professionalism and empathy.

Customer Service Salesforce Empathy Communication Skills KPIs

Customer Service Advisor

Teleperformance SLC UK

Jan 2022 - Feb 2022 (1 month)

Provided customer support on a busy call line, managing high-volume queries and ensuring adherence to company policies. Demonstrated strong computer skills and empathy.

Customer Service Computer Literacy GDPR Compliance Communication Skills Empathy Multitasking Teamwork

Sales Executive

Ruthraz Ventures

Jan 2018 - Feb 2018 (1 month)

Managed customer inquiries and orders via phone and email, providing solutions and handling complaints professionally.

Sales Customer Service Order Management Problem Solving Communication Skills Complaint Handling Teamwork

Sales Executive/Assistant Marketing Manager

Krisoral Group of Companies

Apr 2014 - Apr 2017 (3 years)

Liaised with customers for order management and supply, ensuring professional communication and problem resolution.

Sales Order Management Communication Skills Problem Solving Teamwork Supply Chain Management

Education

Degrees, certifications, and relevant coursework

Abia State University

Bachelor's Degree, Education and Economics

2007 -

Grade: Second Class Honours

Studied Education and Economics, achieving a Second Class Honours. The program provided a comprehensive understanding of educational principles and economic theories, preparing me for various roles in customer service and management.

Agbaja Secondary Technical School

Secondary School Certificate, General Education

2000 -

Completed Secondary School Certificate with a focus on technical education, which laid the foundation for my analytical and problem-solving skills in customer service roles.