Open to opportunities

VICTORY GENERATION CYBER

@victorygenerationcyb

Message

Highly motivated customer support representative with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while contributing to a team's success in a dynamic environment.

I'm a highly motivated and adaptable individual with a strong passion for customer service and support. Currently, I work as a Customer Support Representative at BrightConnect Solutions, where I handle over 80 customer interactions daily, maintaining a 95% satisfaction rate. My role involves providing responsive and empathetic support through various channels, and I take pride in escalating technical issues appropriately to ensure timely resolutions.

Prior to my current position, I served as an Administrative Assistant at NovaEdge Logistics, where I managed scheduling and documentation for a busy logistics team. My organizational skills helped maintain efficient filing systems and prepare weekly operations reports. Additionally, I have experience as a Tour Coordinator, where I successfully organized hiking and camping tours, demonstrating my ability to manage logistics and communicate effectively with diverse groups.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

BrightConnect Solutions

May 2021 - Present (4 years 1 month)

Provided responsive and empathetic customer support via chat, email, and phone, handling over 80 customer interactions daily with a 95% satisfaction rate. Escalated technical issues and identified common customer pain points to improve helpdesk resources.

Customer Support Communication Empathy Problem Solving Customer Satisfaction

Administrative Assistant

NovaEdge Logistics

Mar 2019 - Apr 2021 (2 years 1 month)

Managed scheduling, documentation, and internal communication for a logistics team. Maintained organized filing systems and prepared weekly operations reports while acting as a point of contact between staff and vendors.

Scheduling Documentation Management Internal Communications Vendor Relations Organizational Skills

Tour Coordinator

EcoVibe Adventures

Jun 2017 - Jan 2019 (1 year 7 months)

Organized hiking and camping tours for groups, communicated itineraries and safety protocols, managed logistics including bookings and meal plans, and handled emergency situations effectively.

Logistics Communication Customer Service

Sales Associate

MetroMart Retail

Mar 2016 - May 2017 (1 year 2 months)

Assisted customers with product selections, processed transactions, and exceeded sales targets. Trained new hires and managed stock levels and floor displays.

Sales Training Floor Display Management Customer Service

Education

Degrees, certifications, and relevant coursework

Unknown

Bachelor of Science, Information Technology

Bachelor of Science in Information Technology, focusing on the principles and practices of IT, including programming, systems analysis, and network management.