Victor User

Manage all front-of-house operations including guest check-ins/check-outs, booking management, stock ordering and PMS administration; act as manager in the manager's absence to maintain service quality.

Freelance IT technician providing on-call troubleshooting, desktop building and repair, basic network and VoIP setup for clients in the Hermanus area.

Managed IT support and backend systems for property management, troubleshooting network and staff computer issues while maintaining client communications, reports and referrals to ensure client satisfaction.

Drove store sales and maintained store operations, increasing sales by over 60% through customer engagement, accurate product guidance, stock ordering and daily stock takes.

Oversaw front-of-house duties including guest check-ins/check-outs, booking management, PMS administration, stock control and acting for the manager when required to ensure smooth operations.

Served guests in the wine tasting room and provided detailed descriptions of wine selections to enhance customer experience and sales.

Supported e-learning device deployment and provided on-site technical assistance to students and faculty at Hermanus High, resolving hardware and software issues to enable classroom technology use.

Worked full-time as a bartender delivering customer service, drink preparation and bar maintenance across six-day workweeks.

Completed a Marine Tourguiding diploma covering onshore and offshore marine life, marine avian and mammal species, and conservation protocols.

Completed secondary education at Hermanus High from 2013 to 2017.