Shanlee van der Linde
@shanleevanderlinde
IT support technician at Freelance IT Solutions who troubleshot Windows systems, upgraded hardware, and supported clients remotely and on site.
South AfricaWhat I'm looking for
At Freelance IT Solutions, I provided remote and on-site IT support, troubleshooting technical issues for clients. I installed, configured, and troubleshot Windows systems, software, desktops, and laptops.
I diagnosed hardware faults and completed RAM, SSD, and other hardware upgrades and replacements. I also troubleshot network, connectivity, and Wi-Fi issues, and installed access points, network cabling, and CCTV/camera systems.
I used RMM tools to monitor endpoints and antivirus and security status, and monitored backups and investigated related issues. I’m currently studying IT Engineering at College SA and looking to build a long-term career in IT support, technical support, or service desk environments.
Experience
Work history, roles, and key accomplishments
IT Technician / Technical Administrator
Freelance IT Solutions
Jan 2025 - Aug 2026 (1 year 7 months)
Provided remote and on-site IT support, troubleshooting and technical assistance to clients. Installed, configured and troubleshot Windows systems, software, desktops and laptops.
Barista / Waitress / Bartender
Turquoise Cafe / Wayne's Bar
Jan 2024 - Dec 2025 (1 year 11 months)
Provided professional customer-facing service and assisted with sales. Operated point-of-sale systems, processed transactions and handled cash accurately.
Sales Representative / Reception
Health World
Jan 2022 - Dec 2023 (1 year 11 months)
Worked directly with customers, handled enquiries and provided professional customer service. Explained membership options and assisted prospective customers with their requirements.
Waitress / Barista
The Venue
Jan 2021 - Dec 2022 (1 year 11 months)
Provided customer service, processed transactions and handled cash accurately. Assisted with stock taking and stock management.
Waitress
Bean Tree
Jan 2020 - Dec 2021 (1 year 11 months)
Provided friendly and professional customer service in a busy environment. Operated point-of-sale systems, processed transactions, handled cash and assisted with stock taking.
Education
Degrees, certifications, and relevant coursework
College SA
IT Engineering, IT Engineering
2026 -
Currently studying IT Engineering at College SA.
College SA
CompTIA A+, IT Support
2025 - 2025
Completed CompTIA A+ certification at College SA in 2025.
Nutrition Institute
Nutritionist, Nutrition
2024 - 2024
Completed a Nutritionist program at Nutrition Institute in 2024.
FitPro
Personal Trainer, Personal Training
2023 - 2023
Completed Personal Trainer certification at FitPro in 2023.
FitPro
Child Conditioning & Developing, Child Conditioning & Developing
2023 - 2023
Completed Child Conditioning & Developing course at FitPro in 2023.
Bean There
Barista, Barista
2021 - 2021
Completed Barista training at Bean There in 2021.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
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