Victor Nwabuoku
@victornwabuoku
Experienced customer success and fraud specialist delivering accurate, timely results.
United KingdomWhat I'm looking for
I am an experienced, results-driven customer success and fraud specialist with a strong background in KYC, due diligence and claims management. I consistently deliver high client satisfaction and have a demonstrated track record of preventing financial loss through investigative work.
My career spans roles in banking, insurance and healthcare administration where I handled complex investigations, maintained high data quality in EPR systems (PARIS, Liquid Logic) and provided supervisory support. I have a history of operational excellence — maintaining a 97% quality rating in claims handling and uncovering fraudulent activity that prevented significant losses.
I bring strong communication, organizational and analytical skills, proficiency in Office 365, Salesforce, Google Workspace and PARIS, and a commitment to confidentiality and customer experience. I thrive in collaborative teams and in roles requiring attention to detail, prioritization and effective stakeholder engagement.
Experience
Work history, roles, and key accomplishments
Community Administrator
Greater Manchester Mental Health NHS
Sep 2025 - Present (4 months)
Provide administrative and data-quality support to community clinical teams, maintaining PARIS and Liquid Logic records, producing meeting minutes, and supervising reception staff to ensure timely care-plan correspondence and statutory performance targets.
BASenior Specialist Advisor
Barclays
Jul 2023 - Jul 2025 (2 years)
Investigated high-risk accounts and fraud alerts, performed KYC/EDD and risk assessments, and resolved complex customer queries while educating customers on products and escalating issues per policy to maintain compliance and customer confidence.
Claims Handler / Paralegal
HomeLet
Jan 2022 - Jul 2023 (1 year 6 months)
Managed landlord/agent insurance claims up to £100,000 from FNOL to settlement, conducted fraud investigations, drafted legal notices, prepared litigation files, and supported team performance and financial controls, achieving a 97% quality rating.
Senior Financial Advisor
Prudential Zenith Life Insurance
Apr 2018 - Jul 2021 (3 years 3 months)
Advised clients on life insurance and financial planning, managed client portfolios and policy renewals, analyzed financial data to develop plans, and achieved top regional sales (£50,000) in 2019 while maintaining high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
BUBowen University
Bachelor of Science (Hons), Business Administration
2007 - 2011
Completed a Bachelor of Science (Hons) in Business Administration at Bowen University from 2007 to 2011.
Engreg High School
West African School Certificate, Secondary Education
1999 - 2005
Attended Engreg High School and obtained the West African School Certificate in 2005.
Lincoln College
Vocational Certifications, Business Administration / Customer Service
Completed vocational certifications including Principles of Customer Service and Principles of Business Administration (one listed as in view).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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