Jim Etherington
@jimetherington
Customer-focused fraud investigator with strong IT, data analysis, and communication skills.
United KingdomWhat I'm looking for
I am an enthusiastic, driven fraud investigator and customer professional with experience in banking, sales and investment support. I apply strong IT skills and clear communication to handle fraud claims and support victims of social engineering.
At Lloyds Banking Group I review flagged transactions, assess refund claims, and escalate suspicious activity in line with internal policies, securing accounts and checking security logs. Previously I supported investment analysis at ExxonMobil using Excel, SAP and reporting tools to prepare performance metrics and reconciliations.
I have a background in high-volume customer contact and telesales, with experience completing digital orders, data entry and commission-driven targets. I adapt quickly to new systems and processes, using Python, Git, Tableau and CRM tools to improve accuracy and efficiency.
I work well in team environments and in remote roles, enjoy tackling challenges, and bring a balanced, analytical approach to decision-making and risk assessment.
Experience
Work history, roles, and key accomplishments
Debit Card Fraud Agent
Lloyds Banking Group
Jul 2023 - Present (2 years 5 months)
Investigate debit card fraud claims and blocked card incidents, assess refund eligibility and escalate suspicious transactions in line with internal policies while supporting victims and securing accounts.
OUpgrades Sales Agent
O2
Feb 2023 - Jul 2023 (5 months)
Handled inbound calls for customer handset and plan upgrades, sold additional lines and services, and met performance incentives during a fixed-term campaign.
Telesales Agent
EE
May 2021 - Feb 2023 (1 year 9 months)
Completed digital orders and data entry while generating commission through commission-based sales and customer outreach across fixed and remote sites.
OSCensus Field Officer
Office for National Statistics
Mar 2021 - May 2021 (2 months)
Conducted follow-up visits to residents to support completion of the 2021 Census and resolved instances of non-completion through direct engagement.
EXAnalyzed customer performance metrics (e.g., IRR), prepared quarterly performance and account reconciliation reports, and used SAP and Excel (vlookup, pivots) to support investment decisions.
EXManaged order-to-cash processes for global marine lubrication orders, processed returns and invoices, and executed various SAP transactions to maintain commercial operations.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Bradford
Bachelor of Arts, International Relations and Security Studies
Grade: 2:1
Bachelor of Arts in International Relations and Security Studies, awarded with a 2:1 in July 2013.
Hornsea Sixth Form
A Levels, A Levels
Completed A Levels in Chemistry, English Language and Literature, Physics and General Studies, awarded in 2010.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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