Raymond Hungwe
@raymondhungwe
Finance professional specialising in fraud detection, claims, and fintech.
United KingdomWhat I'm looking for
I am a CeMAP and DipFA Level 4 qualified finance professional with over nine years' experience across insurance and fintech, specialising in fraud detection, claims management and regulatory compliance.
My background includes roles as Senior Fraud Claims Consultant at Capital One, Insurance Claims Handler at Asurion and Commercial Motor Claims Handler at PIB Insurance Brokerage, where I led investigations, negotiated settlements, and maintained regulatory standards including CIFAS, SIRA and SARS.
I combine analytical skills, strong customer service and a fintech-focused mindset—leveraging AI, machine learning, real-time transaction monitoring and claims management systems—to improve efficiency and deliver compliant, client-centered outcomes.
Experience
Work history, roles, and key accomplishments
Commercial Motor Claims Handler
PIB Insurance Brokerage
May 2024 - Feb 2025 (9 months)
Managed end-to-end commercial motor trade claims including damage, liability, and theft; conducted investigations, negotiated settlements, and ensured FCA compliance to deliver timely, accurate claim resolutions.
ASReviewed and interpreted insurance policies, processed commercial insurance claims, negotiated settlements, and maintained detailed records to ensure regulatory compliance and high customer satisfaction.
COSenior Fraud Claims Consultant
Capital One
Sep 2017 - Nov 2022 (5 years 2 months)
Led fraud investigations for credit card and fintech products, conducted risk and trend analysis, supported vulnerable customers, and ensured compliance with CIFAS/SIRA/SARS to reduce fraud losses.
Business Development Rep
British Telecoms
Apr 2016 - Sep 2017 (1 year 5 months)
Managed accounts receivable/payable, processed invoices and payments, met KPIs/SLAs, and delivered high-quality customer service to support business operations and cashflow accuracy.
Education
Degrees, certifications, and relevant coursework
TBThe University of Bolton
Bachelor of Arts, Business Administration
2011 - 2016
Completed a B.A. in Business Administration at the University of Bolton from 2011 to 2016.
LFLondon Institute of Banking & Finance
CeMAP, Banking & Finance
Qualified with CeMAP certification from the London Institute of Banking & Finance.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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