Open to opportunities

Krystal Munkey

@krystalmunkey

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Enthusiastic fraud investigator with a passion for continuous improvement.

United Kingdom

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What I'm looking for

I am seeking a role that offers growth opportunities and values positivity and initiative.

I am a dedicated Fraud Investigator with a strong background in analyzing motor vehicle accident and theft claims. My experience at QuestGates has honed my skills in conducting thorough investigations, interviewing claimants, and drafting detailed reports that assist insurance companies in making informed decisions. I take pride in my ability to identify potential fraud indicators and ensure that each claim is handled with the utmost care and professionalism.

Prior to my current role, I worked at Crawford and Company, where I advanced through various positions, including Customer Service Advisor and Claims Handler. This progression reflects my adaptability and eagerness to take on new challenges. I believe in the importance of teamwork and effective communication, which I apply to create positive experiences for both policyholders and third parties.

Experience

Work history, roles, and key accomplishments

Current

Fraud Investigator

Current

QuestGates

May 2025 - Present (2 months)

Investigated motor vehicle accident, theft claims and pre-inception losses where potential fraud was suspected. Conducted detailed analysis of claim information, interviewed claimants, drafted formal statements, and compiled comprehensive investigative reports to support insurance companies in making informed decisions.

Fraud Investigation Interviewing Report Writing Data Analysis Risk Assessment Legal Compliance

Claims Handler

Inshur

Mar 2024 - Mar 2025 (1 year)

Managed all aspects of claims from both policyholders and third parties, overseeing the entire claims lifecycle from start to finish. Handled AD and TP elements, credit hire, litigation, and assessed potential fraud indicators, along with conducting investigations.

Claims Management Customer Service Litigation Fraud Detection Investigation Complaint Handling Customer Experience Data Management

Customer Service Advisor

Crawford and Company

Jan 2022 - Mar 2024 (2 years 2 months)

Progressed through three roles: Customer Service Advisor, Claims Handler, and Third Party Claims Handler, demonstrating adaptability and a quick learning ability. Each role required strong organizational skills, effective data management, careful planning, and the ability to maintain a well-structured and manageable caseload.