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Humah Thaihra

@humahthaihra

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Detail-oriented fraud analyst with expertise in data investigation.

United Kingdom

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What I'm looking for

I seek a role that values compliance and innovation, offering growth opportunities.

I am a detail-oriented and adaptable professional specializing in fraud analysis and data investigation. With a strong commitment to compliance, I have successfully ensured adherence to regulatory standards while safeguarding data integrity. My experience includes utilizing advanced tools such as Salesforce, Accertify, and Jumio to streamline customer onboarding and fraud detection processes.

In my current role as a Fraud Prevention Analyst at TripAdvisor, I validate supplier authenticity and conduct thorough investigations into customer data to assess fraud risks. I am proud to have proposed innovative process improvements that enhance fraud detection measures and collaborated with cross-functional teams to optimize workflows. My previous experience as a Collection Advisor and Head of Digital Marketing has equipped me with strong analytical abilities and a customer-centric approach, allowing me to develop tailored solutions that ensure long-term financial sustainability for clients.

Experience

Work history, roles, and key accomplishments

Current

Fraud Prevention Analyst

Current

TripAdvisor

Sep 2023 - Present (1 year 9 months)

As a Fraud Prevention Analyst, I validated supplier authenticity and ensured compliance with internal policies. I conducted detailed investigations into customer and supplier data to assess fraud risks, utilizing tools like Jumio and Ekata for identity verification. I proposed process improvements and collaborated with cross-functional teams to enhance fraud detection workflows.

Fraud Analysis Identity Verification Data Analysis Process Improvement Jumio Ekata Salesforce Reporting

Collection Advisor

BNP Paribas / Creation Consumer Finance Limited

Jun 2022 - Nov 2022 (5 months)

In my role as a Collection Advisor, I managed inbound and outbound calls to discuss financial situations with customers while maintaining regulatory compliance. I developed tailored repayment plans and ensured adherence to data protection policies while managing sensitive information.

Customer Engagement Regulatory Compliance Data Protection Communication Skills

Head of Digital Marketing and Customer Experience

EzToned

Mar 2020 - Sep 2022 (2 years 6 months)

As Head of Digital Marketing and Customer Experience, I spearheaded digital marketing strategies that increased online traffic and sales. I standardised customer verification processes and led a team to achieve high response times across support channels while integrating CRM tools to optimise customer experience.

Digital Marketing Customer Experience CRM Tools Team Leadership SEO