Open to opportunities

Doras muthoni

@dorasmuthoni

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Operations, Risk & Compliance specialist driving fraud mitigation and data-driven operational excellence.

United Kingdom

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What I'm looking for

I seek a role focusing on fraud mitigation and risk reduction in a collaborative, compliant environment where I can apply analytics, improve controls, and grow operationally.

I am an Operations, Risk & Compliance specialist with 5+ years' experience across financial services, legal, and tech environments, focused on fraud detection, performance monitoring, and regulatory adherence. I have improved reporting efficiency by 40%, supported feature rollouts with 99.9% uptime, and consistently delivered KPI-driven results in remote-first teams.

I combine hands-on customer engagement and case management with analytical skills in Power BI, SQL and Excel to detect trends and mitigate risk. I seek to apply my fraud operational expertise to reduce loss, strengthen controls, and support compliant, data-informed decision-making.

Experience

Work history, roles, and key accomplishments

Current

Customer Engagement Executive

Current

Solaris Law Limited

Apr 2025 - Present (5 months)

Handled weekly customer queries and improved resolution turnaround by 22%, streamlined callbacks reducing missed responses by 32%, and cut backlog errors by 33% through process and CRM improvements while ensuring regulatory compliance.

Customer Engagement CRM Operations Case Management & Compliance Workflow Optimization Remote Collaboration Reporting

Data Analyst Intern

7ven Oaks Limited

Jan 2025 - May 2025 (4 months)

Designed Excel and Power BI dashboards improving leadership insights by 40%, transformed data from APIs and warehouses, and used statistical methods to enhance monthly reporting and early fraud detection.

Power BI Excel SQL Redshift Dashboard Development Data Analysis

Customer Engagement Executive

Equivo Limited

Apr 2023 - Apr 2025 (2 years)

Resolved over 200 customer issues weekly, reduced average resolution time by 20%, achieved 95% first-contact complaint resolution, and analysed case data to identify service trends and mitigate fraud risks in line with FCA standards.

Customer Support Fraud Detection CRM Systems Case Management Regulatory Compliance Data Analysis

Business Analyst Intern

7ven Oaks Limited

Aug 2024 - Jan 2025 (5 months)

Managed cross-functional projects with 95% schedule adherence, conducted system and data validation reducing deployment errors by 30%, and led UAT and test reporting to ensure stakeholder alignment.

Business Analysis UAT Data Modelling Project Coordination SQL Stakeholder Engagement Agile Delivery Data Validation

Contact Centre Executive

Co-operative Bank of Kenya

Jan 2021 - Dec 2021 (11 months)

Managed high-volume contact centre interactions delivering customer support and escalation handling for banking customers while adhering to service standards and compliance requirements.

Customer Service CRM Operations Customer Escalation & Compliance Reporting

Batch Reconciliation Analyst

Co-operative Bank of Kenya

Aug 2018 - Dec 2020 (2 years 4 months)

Performed high-volume transaction reviews and reconciliation analysis to identify discrepancies and support fraud detection efforts across banking operations.

Reconciliations Fraud Mitigation Data Analysis Reporting SQL Excel

Education

Degrees, certifications, and relevant coursework

University of Northampton

Master of Science, Business Analytics

Master of Science in Business Analytics completed at the University of Northampton with focus on data analysis, dashboards, and analytics for business decision-making.

Strathmore University

Bachelor of Commerce, Finance & Entrepreneurship

Bachelor of Commerce in Finance and Entrepreneurship awarded by Strathmore University with emphasis on finance, entrepreneurship, and reconciliation analysis.