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IDOWU AJAGBE

@idowuajagbe

Message

Competent IT support professional with extensive technical expertise.

Nigeria

Message

What I'm looking for

I am looking for a dynamic IT support role in a forward-thinking company that values innovation and professional growth.

I am a dedicated IT support professional with over 15 years of experience in providing exceptional technical and helpdesk support. My journey began as an IT Support Officer and has evolved into my current role as IT Support Manager, where I lead a team in diagnosing and resolving complex IT issues. My commitment to excellence is reflected in my ability to communicate effectively with clients and colleagues, ensuring that technical problems are resolved swiftly and efficiently.

Throughout my career, I have developed a comprehensive skill set that includes managing TCP/IP networks, configuring backup and restore procedures, and maintaining a wide range of hardware and software. I take pride in my problem-solving abilities and my knack for developing infrastructure that meets organizational needs. My certifications, including Microsoft Certified Professional and Cisco Certified Network Associate, further validate my expertise in the field.

I am currently seeking a challenging IT support position within an ambitious company where I can leverage my skills to contribute to the development of best practices and enhance overall IT service delivery. I am passionate about continuous learning and am eager to embrace new technologies that can drive efficiency and innovation.

Experience

Work history, roles, and key accomplishments

Current

IT Support Manager

Current

Royal Information Systems Limited

Sep 2009 - Present (15 years 10 months)

Responsible for diagnosing and resolving hardware, software, and end-user problems, acting as the primary point of contact for all IT and technical queries. Developed the infrastructure and systems to meet company needs, working within a TCP/IP network environment including DHCP, DNS, and Ethernet.

Network Infrastructure TCP IP DHCP DNS Ethernet IT Support System Administration

IT Support Specialist

Mobil Producing Nigeria Unlimited

Dec 2007 - Aug 2009 (1 year 8 months)

Configured and managed backup and restore procedures, maintaining a wide range of computer hardware and software programs. Acted as the first point of contact for IT and technical queries, and deployed new hardware while evaluating software and security risks.

Backup Software Maintenance IT Support Network Administration Microsoft Windows Microsoft Office

IT Support Personnel

Jephthah Comprehensive Secondary School

Sep 2004 - Nov 2007 (3 years 2 months)

Identified and reported on the budgetary implications of IT projects and upgrades, providing secondary support for LAN administration. Responsible for allocating work to junior staff and conducting induction training for new personnel.

Staff Training Software Evaluation Microsoft Windows Microsoft Office

IT Support Officer

Infowyse Nigeria Limited

Jun 2004 - Aug 2004 (2 months)

Maintained a wide range of computer hardware and software programs, and provided secondary support for LAN administration. Acted as the first point of contact for IT and technical queries, and worked within a TCP/IP network environment.

Software Maintenance IT Support TCP IP DHCP DNS Ethernet Troubleshooting

IT Support Officer

Tranter International Limited

Feb 2001 - May 2004 (3 years 3 months)

Provided IT support services, ensuring the smooth operation of computer systems and networks. Assisted users with technical issues and maintained IT infrastructure.

IT Support Technical assistance Troubleshooting

Trainee-IT Support Officer

Holy Family School Ikom (National Youth Service Corps)

Feb 2000 - Jan 2001 (11 months)

Received training in the rollout of software updates and patches, and on investigating specialist and complex IT support issues. Gained foundational knowledge in IT support operations.

Patch Management Technical Support IT Operations

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Science, Computer Science

Grade: Second Class Honors

Obtained a Bachelor of Science in Computer Science with Second Class Honors. The curriculum provided a strong foundation in computer science principles and applications.

Government Secondary School

Senior School Certificate Examination (S.S.C.E)

Completed secondary education and obtained the Senior School Certificate Examination. This credential signifies completion of the standard secondary school curriculum.