Williams Law
@williamslaw
I deliver reliable IT support and data-driven troubleshooting to keep systems stable for 100+ users.
NigeriaWhat I'm looking for
I’m an IT Support Technician with over 4 years of experience delivering Tier 1 technical support, troubleshooting hardware/software issues, and maintaining IT systems across corporate and public-sector environments. I focus on fast, dependable problem resolution while keeping users productive and systems stable.
In my most recent role, I supported 100+ end users with strong first-contact resolution, diagnosed LAN/WAN connectivity problems to reduce downtime, and managed access through Active Directory. I also administer Microsoft 365 tasks, install and upgrade systems and software, and use remote support tools like TeamViewer and QuickAssist to resolve issues efficiently.
Beyond IT support, I’ve built a strong service and reporting mindset from roles in inventory support and executive operations, including preparing performance reports and maintaining accurate documentation. I bring a computer science background, hands-on technical documentation habits, and continuous learning through cybersecurity and Google IT professional training.
Experience
Work history, roles, and key accomplishments
Data Analysis Trainee
NC-HCD
Mar 2025 - Mar 2026 (1 year)
Provided Tier 1 IT support to 100+ end users, resolving hardware and software issues with strong first-contact resolution. Diagnosed LAN/WAN connectivity problems to reduce system downtime and managed user accounts and access permissions via Active Directory.
Assistant Inventory Support
Nigeria Port Authority (SEVICOM)
Jan 2022 - Jan 2024 (2 years)
Handled customer inquiries and resolved complaints via phone and live chat while maintaining high satisfaction. Compiled monthly PEBEC performance reports, escalated issues for timely resolution, and supported inventory/documentation maintenance.
Executive Assistant
Pego International Hotel
Jan 2019 - Jan 2021 (2 years)
Managed executive communications, correspondence, and scheduling to support day-to-day leadership operations. Prepared reports and presentations, maintained digital and physical filing systems, and monitored expenses to improve task prioritization and productivity.
Computer Operator & Accountant
CFAO Group
Jan 2017 - Jan 2018 (1 year)
Operated computer systems and generated operational reports to monitor performance and ensure accurate data capture. Performed detailed data entry and documentation, coordinated with IT personnel for smooth system operations, and produced system reports supporting data accuracy and efficiency.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science (B.Sc.), Computer Science
Earned a Bachelor of Science (B.Sc.) in Computer Science from Nnamdi Azikiwe University in Awka.
Availability
Location
NigeriaAuthorized to work in
Job categories
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